Remove customer-support-management
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BE 2.0: Focus on Responsibility, Not Tasks – The Mindset Shift That Changes Everything

Paul G. Silva

We’d have them pause and use our management dashboard to reframe their thinking: What are you truly responsible for? He had built features customers didn’t need while neglecting to validate his core value proposition. One of our most powerful tools was teaching them to distinguish between tasks and responsibilities.

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My Role as a VC: What I am and what I am not.

This is going to be BIG.

Third , I try to help my teams be the best company managers they can be--because ultimately, no matter how much help I can be, it''s up to them to do most of the heavy lifting. That does not mean telling them how to run the company, but to help them create a management discipline--a framework for thinking about problems and solutions.

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A Founder's Guide: Essential Management Advice for Startups

Tomasz Tunguz

As startups scale, effective management becomes the difference between chaotic growth and sustainable success. After analyzing hundreds of posts on startup management, I’ve distilled the key pieces of advice that founders and leaders should keep in mind.

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The Double Standard of Female CEOs Moving Fast and Breaking Things

This is going to be BIG.

There were issues around pushing employees to the brink when it came to trying to overcome the growing backlog of customer service issues--work over holidays, late nights, etc. Yet, when Jeff Bezos famously opened up his e-mail address to customers, redirecting the onslaught to individual employees with his famous single character “?”

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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How to Streamline Your Small Business Operations with Simple Tools

American Entrepreneurship

From managing finances to overseeing operations, marketing, and customer service, it can quickly feel like there are never enough hours in the day. Accounting and Bookkeeping Managing finances is crucial for every small business, but it can also be time-consuming and prone to human error.

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Google’s early-stage AI Fund Gradient Invests in Cake’s Open-Source AI Platform for All Businesses

American Entrepreneurship

As early investors in AI companies such as Lambda Labs, Writer, Streamlit, and many others, weve seen businesses of all sizes struggle to deploy models and AI tools into production, said Darian Shirazi, Managing Partner at Gradient. Herscus background in deploying innovative technology runs deep.