Both Sides of the Table

APRIL 21, 2010

Finally, a lot of people asking me about typos on my blog. Assistly “Multi-channel customer support and management service&# – this is another industry I love and I specifically love the team at Assistly. They have done 3 startups in the customer support space and one that wasn’t. It sucked.

venture capital 265

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David Teten VC

APRIL 1, 2021

I’ve recently advised a number of emerging private equity and VC funds who are wrestling with the question: What are the highest impact steps they can take to support their portfolio companies? . Almost every private equity and venture capital investor now advertises that they have a platform to support their portfolio companies.

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venture capital accelerator capital ventures 81

Both Sides of the Table

NOVEMBER 28, 2010

Recently I wrote a blog post about how I hated losing, but I embrace it as a way to learn, improve and increase my win rates. For simplicity, let’s call this person inside your new potential customer, “the enemy.&#. They may solicit the support of people more senior in the buying organization.

consulting 309

consulting advice VC support 309

Feedough

MARCH 15, 2021

And even those who don’t tag themselves as influencers tend to use LinkedIn posts for their own benefits. While LinkedIn provides certain tools for business pages, it lacks two features: Well-defined data analytics for personal profiles that customers can use to track and understand their content performance. The Offering.

startup 98

startup peer-to-peer SaaS disruption 98

Both Sides of the Table

NOVEMBER 25, 2010

Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0

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consulting advice collaboration VC 333

Both Sides of the Table

MAY 25, 2010

Furthermore, when Twitter publishers make money from their work in supporting the Twitter platform this is good news for all involved. Let’s face it, if people want to blog as a career they have to be able to make money. They’re masters at the games of pricing, segmenting offerings and marketing to customers.

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advice energy support media 276

Both Sides of the Table

NOVEMBER 25, 2010

Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0

consulting 328

consulting advice collaboration VC 328

David Teten VC

APRIL 1, 2021

I’ve recently advised a number of emerging private equity and VC funds who are wrestling with the question: What are the highest impact steps they can take to support their portfolio companies? . Almost every private equity and venture capital investor now advertises that they have a platform to support their portfolio companies.

venture capital 56

venture capital accelerator capital ventures 56

Entrepreneur's Handbook

JUNE 8, 2022

Instead of worrying about payroll, cash flow, or fundraising, I just had to focus on building a great product and growing its customer base. I’d have all the support I needed to scale Zcruit quickly. was set to receive an infusion of resources. As long as I didn’t screw things up, it felt like nothing could go wrong.

startup 52

startup leadership development collaboration 52

Tomasz Tunguz

AUGUST 21, 2013

One degree removed, sales and customer support teams ply the voice of the customer to influence product and eng. Marketing relies on engineering to provide analysis for marketing spend efficiency, customer segmentation and user engagement. Product and engineering teams are inseparable and at the core of most startups.

enablement 40

enablement creativity collaboration support 40

This is going to be BIG.

MAY 27, 2010

Now, it’s everywhere—making their cost of acquiring a customer essentially zero. I just had just written about Foursquare on my blog, so I was actually invited to his biz dev meeting, too. I’m certainly more supportive of it now. Tags: Venture Capital & Technology. That’s an unfair advantage.

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VC venture capital media board 188

Both Sides of the Table

DECEMBER 1, 2009

If you’ve read my blog for a while you’ll know that I’m a fan of starting businesses in a non-traditional way. Have you worked in marketing / customer acquisition before? - Tags: Entrepreneur Advice Startup Advice. I recommend that you start a company by yourself and own 100% of it. Take your inventory.

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startup advice entrepreneurs creativity 289

This is going to be BIG.

MAY 27, 2010

Now, it’s everywhere—making their cost of acquiring a customer essentially zero. I just had just written about Foursquare on my blog, so I was actually invited to his biz dev meeting, too. I’m certainly more supportive of it now. Tags: Venture Capital & Technology. That’s an unfair advantage. Maybe… maybe not.

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VC venture capital media board 150

The Zapier Blog

APRIL 12, 2023

Customer support is a tough job—and making sure your customers are taken care of without burning out your support team is even tougher. Luckily, many of these tasks can be automated to help you stay on top of tickets, get your customers the help they need, and keep your team healthy and growing.

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support 76

Both Sides of the Table

JANUARY 21, 2010

I recently read a post over on VentureHacks titled, “ Top Ten Reasons Entrepreneurs Hate Lawyers &# written by Scott Walker (who blogs on legal issues for entrepreneurs ). You need to know how “tag along&# rights could potentially screw you. Lawyers are your support staff not your brain. the link is here.

startup 318

startup advice entrepreneurs VC 318

The Zapier Blog

MARCH 28, 2023

But the compulsively antisocial part of my psyche that makes me not want to make phone calls also appreciates these shifts to using AI in customer service. Table of contents: How AI is used in customer service automation 1. Customer service chatbots for common questions 2. Customer self-service chatbots 3.

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support mix-use culture media 59

Both Sides of the Table

JULY 29, 2010

We also discussed how to deal with pricing in angel rounds and a strategy I advocated in my “social proof&# blog post , which is to price your initial angel round really low and get in the best possible angels as a way to get momentum in the company. I have a link on my blog to the angel deals I’ve done, which is here.

venture capital 282

venture capital capital ventures angel investing 282

Both Sides of the Table

APRIL 3, 2010

I recently wrote a blog post on understanding how the size and age of a venture capital fund might affect you when you’re raising money. In a world of The Funded, VentureHacks and entrepreneur blogs this kind of informations spreads like wildfire. If they blog make sure to read what they think on topics.

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VC venture capital entrepreneurs real estate 265

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

construction 280

construction advice communities development 280

The Zapier Blog

APRIL 18, 2023

For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. Support for most popular email services. I was looking for apps that supported major services, like Gmail and Outlook, as well as the IMAP and POP3 protocols, so you could use most other options. Which is better?

coworking 105

coworking support collaboration media 105

The Zapier Blog

APRIL 13, 2023

For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. You can customize the length of the work and break periods as well as the number of Pomodoros you do before a long break, so you can fit it into how you like to work. Just go to Settings in the left sidebar to customize it all.

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coworking development disruption support 116

StartupNation

OCTOBER 11, 2021

An AI copywriting software can help in this regard by automating and speeding up parts of the content creation process, such as writing blog posts, emails, landing pages, Pin titles and descriptions, and Instagram captions. Let’s say you have a nutrition startup and want to write a blog post about vegan protein powders. .

media 102

media strategy entrepreneurs support 102

The Zapier Blog

MARCH 27, 2023

The best project management tools for small teams Asana for ultimate project flexibility Trello for Kanban (and beyond) Paymo for managing projects across multiple clients Wrike for spreadsheet lovers Nifty for a simple project management app ClickUp for customized project views What makes great project management software for small business?

board 98

board collaboration support development 98

Both Sides of the Table

AUGUST 2, 2009

Twitter is the new CRM (customer relationship management) channel. If you’re not capturing the names of people who are talking about you on the real-time web you’re missing out on CRM opportunities (direct marketing, customer support, 2-way conversations, monitoring future conversations).

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networking media pitching communities 235

TechCrunch

APRIL 1, 2023

It’s an impressive price tag for a job role that would’ve blown minds just one year ago. Just as a Sherpa uses experience to guide climbers through treacherous terrain, AI can harness vast data to provide a customized path to knowledge. And if you feel like supporting me extra, subscribe to my personal (and free!)

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education communities construction founder 86

Both Sides of the Table

JANUARY 10, 2010

I wrote a blog post related to this called Is it Time to Earn or to Learn? I got to experience much of the local culture and customs. Obviously if you’re in a customer support role, a sales role or a customer service industry this can be impossible. So in that context let me use it.

advice 295

advice entrepreneurs VC technology 295

Both Sides of the Table

MARCH 22, 2010

It got me thinking, which for me is always the sign of a good blog post. Use the fact that you were on an anointed list to build credibility when you eventually approach journalists (and VC’s, customers, employees). In my blog I just save that for the comments where people can say what their perspectives are.

advice 307

advice media startup SaaS 307

Both Sides of the Table

OCTOBER 17, 2009

This posting was inspired by an email from Rajat Suri who wrote me an email in response to Chris Dixon’s blog post (link below) from August, which recently re-ran on Business Insider and has generated much Twitter chatter. Talk to companies that have taken this money and see if they’ve gotten support.

VC 283

VC real estate advice venture capital 283

Both Sides of the Table

JANUARY 31, 2010

TechCrunch ran my article yesterday as a guest post but I wanted to have a copy here for anybody who missed it and for future readers of this blog. I was on an airplane 2-3 times / week meeting potential customers, investors, employees, business partners and the press. Our existing investors supported us and a new lead came in.

entrepreneurs 308

entrepreneurs advice real estate venture capital 308

OurCrowd

APRIL 8, 2022

The exclusive partnership paves the way for Rewire’s further expansion in Europe on its way to creating a holistic package that includes everything a migrant needs.The deal gives Rewire access to Lebara’s UK and EU customer base and the opportunity to fast-track its growth in the UK and push further into the EU. Sign NDA and Learn More.

energy 36

energy innovation incubation sustainability 36

The Zapier Blog

MARCH 23, 2023

For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. If you share a link to someone else's blog post with your audience, for example, you won't know much about how many people—and who—click through; all that data will be in the other person's analytics account.

media 122

media enablement support development 122

The Zapier Blog

APRIL 11, 2023

Whether you're a small business with a single customer service specialist or a large corporation with dozens (or even hundreds) of support team members, we're almost positive those specialists are busy. Customer service is more important than ever before, and using automation helps you better deliver top-tier service.

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support personalized services board media 80

OurCrowd

MAY 26, 2022

Millions of applications are driven by software tools that understand and improve customers’ digital experience, but capturing the relevant data isn’t easy. The company’s machine-learning platform understands how consumers see webpages and improves its automatic-tagging abilities over time while automatically adapting to website changes.

energy 36

energy sustainability mentorship technology 36

Smart Hustle Magazine

MARCH 2, 2021

Customers have become increasingly comfortable buying things online, but many small businesses still have yet to cater their business to this option. With BigCommerce, you will have an option to choose from search-friendly themes and have full control over customizing URLs, header tags, and metadata. 3- Increased Sales.

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enablement advice health support 103

StartupNation

DECEMBER 8, 2021

In this blog post, we’ll discuss some of the best tools you can use to achieve productive marketing, how to apply them and how much they cost. Marketing tools that help automate processes such as customer follow-ups, up-sells, and down-sells can lead to a boost in the lifetime value of your customers. Customer analysis.

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media mix-use collaboration creativity 109

Both Sides of the Table

MARCH 1, 2010

My view: If you’re absolutely convinced that it is the right thing to sell I need to support you. I’m not trying to be nice to entrepreneurs so you’ll read my blog or take my money. My view: If you’re absolutely convinced that it is the right thing to sell I need to support you. photo taken from the Mint.com blog.

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entrepreneurs VC capital investing 321

Startup Blogpost

MARCH 22, 2024

We gathered 30 invaluable strategies from SEO Analysts, Founders, and other experts, ranging from optimizing content with targeted keywords to crafting blog posts that answer key questions. The advantage of Web Stories is that you can condense existing blog content or other content for easy sharing on various social media platforms.

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strategy consulting creativity startup 63