This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
I recently wrote a piece for Mashable on how to create a company blog. Since it’s already written (and since I promised not to republish on my blog other than a summary) if you’re interested please have a read over there. Summary notes and then I’ll extend: Should you blog? What should you blog about?
Finally, a lot of people asking me about typos on my blog. Assistly “Multi-channel customersupport and management service&# – this is another industry I love and I specifically love the team at Assistly. They have done 3 startups in the customersupport space and one that wasn’t. It sucked.
to support female entrepreneurs. Research the specific terms and phrases your potential customers are searching for, then add those keywords to your website content, blog posts, product descriptions, and meta-tags. Create valuable, keyword-focused content that addresses your audience’s common questions and needs.
Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0
Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0
Recently I wrote a blog post about how I hated losing, but I embrace it as a way to learn, improve and increase my win rates. For simplicity, let’s call this person inside your new potential customer, “the enemy.&#. They may solicit the support of people more senior in the buying organization.
Furthermore, when Twitter publishers make money from their work in supporting the Twitter platform this is good news for all involved. Let’s face it, if people want to blog as a career they have to be able to make money. They’re masters at the games of pricing, segmenting offerings and marketing to customers.
If you’ve read my blog for a while you’ll know that I’m a fan of starting businesses in a non-traditional way. Have you worked in marketing / customer acquisition before? - Tags: Entrepreneur Advice Startup Advice. I recommend that you start a company by yourself and own 100% of it. Take your inventory.
I recently read a post over on VentureHacks titled, “ Top Ten Reasons Entrepreneurs Hate Lawyers &# written by Scott Walker (who blogs on legal issues for entrepreneurs ). You need to know how “tag along&# rights could potentially screw you. Lawyers are your support staff not your brain. the link is here.
Now, it’s everywhere—making their cost of acquiring a customer essentially zero. I just had just written about Foursquare on my blog, so I was actually invited to his biz dev meeting, too. I’m certainly more supportive of it now. Tags: Venture Capital & Technology. That’s an unfair advantage.
We also discussed how to deal with pricing in angel rounds and a strategy I advocated in my “social proof&# blog post , which is to price your initial angel round really low and get in the best possible angels as a way to get momentum in the company. I have a link on my blog to the angel deals I’ve done, which is here.
TechCrunch ran my article yesterday as a guest post but I wanted to have a copy here for anybody who missed it and for future readers of this blog. I was on an airplane 2-3 times / week meeting potential customers, investors, employees, business partners and the press. Our existing investors supported us and a new lead came in.
Now, it’s everywhere—making their cost of acquiring a customer essentially zero. I just had just written about Foursquare on my blog, so I was actually invited to his biz dev meeting, too. I’m certainly more supportive of it now. Tags: Venture Capital & Technology. That’s an unfair advantage. Maybe… maybe not.
Second, high-quality customer service. We’ve been impressed by the alacrity, communication skills, and high level of competence of the customer success team, who have to support a lot of custom functionality we’ve built. Salesforce : 19,700+ people with 30+ custom fields. Third, a modern backend.
An AI copywriting software can help in this regard by automating and speeding up parts of the content creation process, such as writing blog posts, emails, landing pages, Pin titles and descriptions, and Instagram captions. Let’s say you have a nutrition startup and want to write a blog post about vegan protein powders. .
For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. Other features for a digital journal that might be important to you include password protection, Markdown support, the ability to add more than one photo, location and weather tags, and journaling prompts.
For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. Support for most popular email services. I was looking for apps that supported major services, like Gmail and Outlook, as well as the IMAP and POP3 protocols, so you could use most other options. Which is better?
The fresh cash will be put toward several efforts, CEO and co-founder Frederic Lalonde said in a press release, including supporting Hopper’s new social commerce initiatives.
In this blog post, we’ll discuss some of the best tools you can use to achieve productive marketing, how to apply them and how much they cost. Marketing tools that help automate processes such as customer follow-ups, up-sells, and down-sells can lead to a boost in the lifetime value of your customers. Customer analysis.
I’ve recently advised a number of emerging private equity and VC funds who are wrestling with the question: What are the highest impact steps they can take to support their portfolio companies? . Almost every private equity and venture capital investor now advertises that they have a platform to support their portfolio companies.
The longer it takes for your e-commerce web pages to load, the poorer your customer experience and your conversion rates. Additionally, don’t forget to add supporting images, videos, and other interactive features (e.g., They are a great way for someone to get honest feedback on their personal experience, building credibility.
Automated quote forms keep the company ahead of the growth curve Every Smart Charge America project starts with a custom quote for each unique job. Traditionally, charger installation companies receive a customer request, schedule a home visit, and manually calculate a project quote. But that was just the first step.
And even those who don’t tag themselves as influencers tend to use LinkedIn posts for their own benefits. While LinkedIn provides certain tools for business pages, it lacks two features: Well-defined data analytics for personal profiles that customers can use to track and understand their content performance. The Offering.
One degree removed, sales and customersupport teams ply the voice of the customer to influence product and eng. Marketing relies on engineering to provide analysis for marketing spend efficiency, customer segmentation and user engagement. Product and engineering teams are inseparable and at the core of most startups.
We gathered 30 invaluable strategies from SEO Analysts, Founders, and other experts, ranging from optimizing content with targeted keywords to crafting blog posts that answer key questions. The advantage of Web Stories is that you can condense existing blog content or other content for easy sharing on various social media platforms.
Whether you're on the "assisting" or "being assisted" end of customer service, you know how painful a three-and-a-half-hour live chat about a software glitch that takes an entire SWAT team of reps to figure out can be. Zendesk for Service and Zoho Desk are two of the most popular customer service platforms on the market.
I’ve recently advised a number of emerging private equity and VC funds who are wrestling with the question: What are the highest impact steps they can take to support their portfolio companies? . Almost every private equity and venture capital investor now advertises that they have a platform to support their portfolio companies.
As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.
Instead of worrying about payroll, cash flow, or fundraising, I just had to focus on building a great product and growing its customer base. I’d have all the support I needed to scale Zcruit quickly. was set to receive an infusion of resources. As long as I didn’t screw things up, it felt like nothing could go wrong.
The exclusive partnership paves the way for Rewire’s further expansion in Europe on its way to creating a holistic package that includes everything a migrant needs.The deal gives Rewire access to Lebara’s UK and EU customer base and the opportunity to fast-track its growth in the UK and push further into the EU. Sign NDA and Learn More.
Twitter is the new CRM (customer relationship management) channel. If you’re not capturing the names of people who are talking about you on the real-time web you’re missing out on CRM opportunities (direct marketing, customersupport, 2-way conversations, monitoring future conversations).
Millions of applications are driven by software tools that understand and improve customers’ digital experience, but capturing the relevant data isn’t easy. The company’s machine-learning platform understands how consumers see webpages and improves its automatic-tagging abilities over time while automatically adapting to website changes.
I wrote a blog post related to this called Is it Time to Earn or to Learn? I got to experience much of the local culture and customs. Obviously if you’re in a customersupport role, a sales role or a customer service industry this can be impossible. So in that context let me use it.
Customers have become increasingly comfortable buying things online, but many small businesses still have yet to cater their business to this option. With BigCommerce, you will have an option to choose from search-friendly themes and have full control over customizing URLs, header tags, and metadata. 3- Increased Sales.
Whether you're a small business with a single customer service specialist or a large corporation with dozens (or even hundreds) of support team members, we're almost positive those specialists are busy. Customer service is more important than ever before, and using automation helps you better deliver top-tier service.
Customersupport is a tough job—and making sure your customers are taken care of without burning out your support team is even tougher. Luckily, many of these tasks can be automated to help you stay on top of tickets, get your customers the help they need, and keep your team healthy and growing.
It got me thinking, which for me is always the sign of a good blog post. Use the fact that you were on an anointed list to build credibility when you eventually approach journalists (and VC’s, customers, employees). In my blog I just save that for the comments where people can say what their perspectives are.
I recently wrote a blog post on understanding how the size and age of a venture capital fund might affect you when you’re raising money. In a world of The Funded, VentureHacks and entrepreneur blogs this kind of informations spreads like wildfire. If they blog make sure to read what they think on topics.
This posting was inspired by an email from Rajat Suri who wrote me an email in response to Chris Dixon’s blog post (link below) from August, which recently re-ran on Business Insider and has generated much Twitter chatter. Talk to companies that have taken this money and see if they’ve gotten support.
It’s an impressive price tag for a job role that would’ve blown minds just one year ago. Just as a Sherpa uses experience to guide climbers through treacherous terrain, AI can harness vast data to provide a customized path to knowledge. And if you feel like supporting me extra, subscribe to my personal (and free!)
For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. You can customize the length of the work and break periods as well as the number of Pomodoros you do before a long break, so you can fit it into how you like to work. Just go to Settings in the left sidebar to customize it all.
Small businesses, in particular, can benefit greatly from social media in a variety of ways such as increasing brand awareness, connecting with customers, and increasing sales. Twitter: Ideal for real-time updates, customer service, and industry news. User-generated content (UGC) Showcase content from customers or brand advocates.
My view: If you’re absolutely convinced that it is the right thing to sell I need to support you. I’m not trying to be nice to entrepreneurs so you’ll read my blog or take my money. My view: If you’re absolutely convinced that it is the right thing to sell I need to support you. photo taken from the Mint.com blog.
We organize all of the trending information in your field so you don't have to. Join 24,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content