Remove tags customer-support
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Should You Blog? (yes, and here’s how …)

Both Sides of the Table

I recently wrote a piece for Mashable on how to create a company blog. Since it’s already written (and since I promised not to republish on my blog other than a summary) if you’re interested please have a read over there. Summary notes and then I’ll extend: Should you blog? What should you blog about?

advice 286
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This Week in Venture Capital – Episode 3

Both Sides of the Table

Finally, a lot of people asking me about typos on my blog. Assistly “Multi-channel customer support and management service&# – this is another industry I love and I specifically love the team at Assistly. They have done 3 startups in the customer support space and one that wasn’t. It sucked.

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Kristin Marquet, Founder, Tech/Analytics/PR Expert, Academic Finance Background, Marquet Media

Startup Blogpost

to support female entrepreneurs. Research the specific terms and phrases your potential customers are searching for, then add those keywords to your website content, blog posts, product descriptions, and meta-tags. Create valuable, keyword-focused content that addresses your audience’s common questions and needs.

media 105
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Embrace Losing – It Will Make You Stronger

Both Sides of the Table

Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0

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Embrace Losing – It Will Make You Stronger

Both Sides of the Table

Ask your customer why you lost. It’s one of my favorite blog posts. I had planned to blog about it at the time but I waited 2 days and the whole world blogged about it so I didn’t pile on. We had made the decision that we would no longer be supporting IE v 5.5 (we we would support 6.0

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You’re Most Vulnerable in a Deal Right After You’ve Won

Both Sides of the Table

Recently I wrote a blog post about how I hated losing, but I embrace it as a way to learn, improve and increase my win rates. For simplicity, let’s call this person inside your new potential customer, “the enemy.&#. They may solicit the support of people more senior in the buying organization.

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An Investors View on Twitter’s Announcements – I’m not Abandoning the Ecosystem

Both Sides of the Table

Furthermore, when Twitter publishers make money from their work in supporting the Twitter platform this is good news for all involved. Let’s face it, if people want to blog as a career they have to be able to make money. They’re masters at the games of pricing, segmenting offerings and marketing to customers.

advice 276