American Entrepreneurship

JUNE 14, 2023

We’re excited to close this round and get back to expanding and servicing our rapidly growing customer base behind the rollout AnswerGPT TM – the leading customer care solution,” said Aakrit Prasad, CEO and co-founder of AptEdge. AptEdge’s contextual answer engine understands all the knowledge across the support team’s workflows.

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support capital ventures accelerator 52

Entrepreneur's Handbook

APRIL 5, 2022

Exceptional customer support is the core of a successful business rather than an expense to be minimized Continue reading on Entrepreneur's Handbook ».

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support entrepreneurs venture capital entrepreneurship 52

The Groove Blog

APRIL 23, 2024

Working with customers can be both fulfilling and demanding. Once your customer […] The post How To Provide Customer Support for Any Communication Style appeared first on Groove Blog. Once your customer […] The post How To Provide Customer Support for Any Communication Style appeared first on Groove Blog.

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support 62

The Groove Blog

FEBRUARY 29, 2024

As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future. A notable incident involving a CEO who laid off 90% of his support staff after a chatbot outperformed them only adds fuel to the fire.

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support 98

The Groove Blog

FEBRUARY 23, 2024

Customer acquisition is difficult. Its costs time and money to get a new customer and if they churn quickly, your LTV suffers and suddenly your can not afford such CAC’s as your competitor can. To evade this fate, you must focus on customers. We all know where this downward spiral ends.

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support 67

The Groove Blog

MARCH 13, 2024

Customer satisfaction’s importance can not be overstated. While in the past it was enough just to have a FAQ and a support email, those times are long gone. It gives you potential referrals, decreases churn, and increases LTV. appeared first on Groove Blog.

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support 62

The Groove Blog

MARCH 5, 2024

How do you […] The post Customer Support: Driver Of Your Business Growth appeared first on Groove Blog. The tools, that are available to everyone, allow newcomers to create products in a matter of weeks and start eyeing your share of the pie.

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support 62

TechCrunch

OCTOBER 20, 2023

Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers. All rights reserved.

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support networking 120

Entrepreneurs' Organization

MARCH 8, 2024

WEDO Canada’s mission is to educate, empower and support future women entrepreneurs by granting $1 million in scholarships to deserving female post-secondary students across Canada,” Milena said. “We We’ve helped our portfolio companies with introductions with potential customers, board members, key employees, and advisors.”

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education support entrepreneurs mentorship 258

Tomasz Tunguz

NOVEMBER 9, 2016

A few weeks ago, I had my first customer support experience of the future. Why did it feel so different than a traditional customer support call? Even if that customer service rep was a robot. For outbound support calls like fraud verification, this system works brilliantly. She guided me at every turn.

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support accelerator opportunity 40

The Zapier Blog

APRIL 12, 2023

Customer support is a tough job—and making sure your customers are taken care of without burning out your support team is even tougher. Luckily, many of these tasks can be automated to help you stay on top of tickets, get your customers the help they need, and keep your team healthy and growing.

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support 76

Revolution

NOVEMBER 18, 2021

A reenvisioned product and customer experience. From supply chain and internal company policies to partnerships and social good initiatives , Sweetgreen has blazed trails to better an industry, resulting in an unforgettable brand ethos and devoted customer base. What did we see in the then-regional salad company?

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investing investment transportation disruption 362

Entrepreneurs' Organization

DECEMBER 13, 2023

An ocean of prospective customers awaits. It’s a tenuous approach given that 67% of customers admit their standards for good experiences are higher than ever before. Try these three methods to surprise and delight your customers: 1. Cue tanking stocks and customers running across the street to a competitor.

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enablement board entrepreneurs opportunity 207

HPA

MARCH 21, 2024

Offering fuel inventory monitoring, data analysis, and reporting, Fuel Me ensures seamless fuel management for its customers. “This funding marks a significant milestone, enabling Fuel Me to accelerate the development of advanced technology while continuing to deliver unparalleled service to our customers.

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data analysis energy construction transportation 91

The Zapier Blog

MARCH 28, 2023

But the compulsively antisocial part of my psyche that makes me not want to make phone calls also appreciates these shifts to using AI in customer service. Table of contents: How AI is used in customer service automation 1. Customer service chatbots for common questions 2. Customer self-service chatbots 3.

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support mix-use culture media 59

Entrepreneurs' Organization

FEBRUARY 7, 2024

Prioritizing People Over Screens: How to Succeed in the Human Era With the prevalence of laptop screens and mobile phones, customers frequently switch between messaging apps to establish authentic, personal connections. Companies can uncover uncontested customer needs through active listening and meaningful conversations.

peer-to-peer 210

peer-to-peer coworking mentorship enablement 210

StartupNation

NOVEMBER 1, 2021

27 event, how else can customers show support for local businesses during the holidays? Even if you can’t spend as much, you can still help create positive word of mouth online to support your favorite small businesses. Gift cards, or gift certificates, may be used throughout the year to support the business.

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support media disruption networking 107

Entrepreneurs' Organization

APRIL 1, 2020

How long can you support your team? Ask yourself: Are there new ways for you to support your goals? Now is the time to double down on those valuable star employees and loyal customers. Lean on industry peers for creative ways to support your staff and stay informed about the latest laws and resources in your area. •

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peer-to-peer health entrepreneurs support 339

Entrepreneurs' Organization

JULY 12, 2023

Correlation isn’t causation Building a customer-centric business starts with throwing out most of what we know about market research. You’ve got to talk to your customer to understand the circumstances of the pivotal moment that made them decide to change. That’s what is called the “customer’s job”. But how do you get there?

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innovation sustainability consulting SaaS 244

TechCrunch

MARCH 12, 2023

Global payroll provider Deel plans to provide $120 million of its own cash off its balance sheet to support startups’ payroll operations in the wake of Silicon Valley Bank shutting down. It has teamed up with Andreessen Horowitz (a16z) and Y Combinator – both of which are investors in Deel – to offer the support to customers.

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support strategy founder capital 87

Revolution

DECEMBER 12, 2023

In the process of finding, funding, and supporting startups that will transform their markets, investors can get caught up in KPIs, ROI, and other three-letter success indicators. How often do we consider those factors in the context of portfolio support? Founders are not machines. I’d argue not enough.

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peer-to-peer founder startup entrepreneurial ecosystem 233

American Entrepreneurship

MARCH 14, 2024

“With this funding, we are equipped to accelerate product development, onboard customers currently on our waitlist, and continue engaging with new customers to ensure we’re delivering precisely what the market needs.

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health SaaS enablement innovation 105

TechCrunch

FEBRUARY 17, 2021

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. Meanwhile, Elevio is described as bridging the gap between customer support and knowledge management.

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support enablement SaaS disruption 64

American Entrepreneurship

OCTOBER 20, 2023

Funding supports innovative technology companies that are taking community banks into the future. Strategic investment fund BankTech Ventures invests in companies that are developing innovative technologies that enhance the ability of community banks to serve their customers. as of December 31, 2022, according to the FDIC.

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communities ventures investing investment 98

AsiaTechDaily

NOVEMBER 15, 2023

Our financial technology solutions are designed to address the specific needs of our extensive and long-tail customer base,” said Hao Jiang, Vice President of MYbank, at the bank’s showcase during this year’s Singapore Fintech Festival. Through multimodal analysis, Lark accurately assesses customer needs and provides customized credit lines.

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financing finance transportation innovation 122

Andreessen Horowitz

MARCH 26, 2024

It can apply AI reasoning and decision-making to perform end-to-end workflows that are much more complex than what legacy solutions can support. Customers in healthcare, financial services, and logistics have been particularly successful using Tennr to perform processes they previously had to do manually.

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investing investment accelerator enablement 124

American Entrepreneurship

FEBRUARY 7, 2024

Twenty-three members of the Morgan Stanley Inclusive Ventures Lab cohort are pitching today to an audience of over 300 investors, potential partners, and customers. DotLab : is a women’s healthcare technology company bringing to customers DotEndoTM, a breakthrough, non-invasive, blood test that aids in the diagnosis of active endometriosis.

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disruption ventures startup mentorship 97

Entrepreneur's Handbook

DECEMBER 8, 2023

Because here’s the truth: while you might not pay attention to the competition, your prospective customers are. I don’t care what industry it is, everyone is competing for a certain segment of customers. Yes, that customer pool may be incredibly large, but at the end of the day, you all want the same thing: for people to choose you.

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strategy innovation support education 78

American Entrepreneurship

OCTOBER 18, 2023

30 Investments to date in the areas of AI, autonomy, cybersecurity and space Shield Capital was launched in 2021 by the Managing Partners Philip Bilden and Raj Shah, both of whom have deep experience in technology and investing, driving their passion to support founders of frontier technologies.

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venture capital technology capital ventures 98

American Entrepreneurship

FEBRUARY 29, 2024

Fundraise follows momentous year in which 36 million unsafe acts and conditions were identified for customers in 25 countries, and additional industry titans joined dozens of other Fortune 500 innovators in trusting Intenseye to transform their workplace safety at scale NEW YORK – Feb.

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health innovation entrepreneurship support 97

NZ Entrepreneur

JULY 19, 2022

Talk to your potential customers as soon as you can.” Early on, the key to success is customer acceptance, and figuring that out takes time and effort, sometimes significant. Knowing your potential customers well is also a prerequisite to effective sales, marketing and especially raising funding of any kind.”.

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founder advice incubation networking 117

American Entrepreneurship

APRIL 18, 2024

” Strategic and Supportive, the CharmHealth Innovation Challenge Is a Competition That Provides Unique Value Unlike other startup competitions, the CharmHealth Innovation Challenge specifically targets entrepreneurs developing products or solutions related to digital health and the EHR domain.

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creativity innovation mentorship health 59

Ben Franklin Technology Partners

APRIL 23, 2024

Throughout her career, Angie has held key positions in various industries, including railcar manufacturing, custom software application development, and land surveying. Angie Singer Keating is the Co-Founder and CEO of Reclamere, a leading provider of cybersecurity and IT asset management solutions.

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board technology leadership economic growth 105

Smart Hustle Magazine

OCTOBER 4, 2021

Providing intimate access to customers, digital marketing, utilizing social media, offers a cost-effective way for brands to connect with consumers. It is also difficult to understand how to utilize AI to support digital marketing efforts. So, how exactly can AI be used to support your digital marketing campaign? In short, yes.

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media strategy support creativity 112

TechCrunch

MARCH 21, 2022

The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. Glia made a name for itself originally providing CRM tools to the finance industry, and that is where it still counts the majority of its customers.

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