TechCrunch

DECEMBER 6, 2022

Kellie Capote is chief customer officer at Gainsight , where she leads the entire post-sales organization, including customer success management, support, professional services and the CS Ops & Scale teams. Otherwise, you might be in for an unpleasant surprise. Now comes the tricky part. A DEAR solution.

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TechCrunch

JUNE 21, 2021

Series Cs now routinely include secondary capital for founders, and many Series Ds are above $100 million with valuations in the billions. The VC alphabet soup has been spilled, making A rounds look like Bs used to, and the Bs seem like the Cs of old. Which begs an interesting question: Is the seed round the new Series A?

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TechCrunch

NOVEMBER 30, 2022

As Series Cs can be considered the first “late” startup stage, companies looking to raise the particular tranche appear to be running into backwash from the public markets, where tech valuations have come down sharply and IPOs are moribund at best.

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TechCrunch

NOVEMBER 22, 2022

Because there have been “crunches” at various stages before, the fact that Series Cs are particularly stubborn today might not ruffle your feathers. We argued that the collected information showed the existence of a Series C “crunch,” or a bottleneck in the capital ladder that startups climb.

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Tomasz Tunguz

MAY 5, 2020

Meanwhile, Series Cs are flat to up. As, Bs, and Cs median round sizes remained level or grew. Round volumes in seed have been declining since summer 2018. The same is true for Series A and Series B. Median round size reverted violently to two-year lows after a significant spike in Q4 2019.

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Jason Malki

MARCH 21, 2022

My first role in SaaS was in CS. But once I was in CS, hiring managers?—?externally Instead, I was the guy who invested a lot in cutting my teeth in finance (including getting several licenses that I later had to give up), then switched industries, and then switched functions within my new industry. externally and internally?—?wouldn’t

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AsiaTechDaily

SEPTEMBER 7, 2023

Since its establishment in 2013, the Pangyo CS Alliance, a collective of 13 IT giants based in Pangyo, has been dedicated to addressing community-centric challenges. The logo of the Pangyo CSR Alliance (Image: AhnLab homepage) Situated at the heart of this evolution, Pangyo Techno Valley stands out with its forward-thinking initiatives.

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Tomasz Tunguz

JULY 4, 2020

Series Bs are up 43%, and Series Cs are up by a quarter. On the other hand, the Series A market is up about 10% from the trailing 2 year period previous high. Median round sizes have skyrocketed across all stages. Seed has more than doubled. Series As have increased by 25%. Seed rounds are down from 1400 to about 400.

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Entrepreneurs' Organization

DECEMBER 30, 2020

Build your professional network with resources such as these: Four Cs of Networking . Whether it’s securing investment capital, marketing a concept, recruiting new talent or leaning on peers for support and advice, having a solid network can seriously work to your benefit. Not sure how to network? Getting the Most Out of Networking Events.

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Tomasz Tunguz

JUNE 20, 2022

Series Cs dropped from 11x to 5.3x. Re-running the multiples math for today, return projections for the typical growth round collapsed. Series Ds cratered from 5.6x by 66% - which is inline with the public market drop. The more market caps on unicorns compress, the greater the downward pressure on rainbow foals’ valuations.

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Tomasz Tunguz

MAY 5, 2020

Meanwhile, Series Cs are flat to up. As, Bs, and Cs median round sizes remained level or grew. Round volumes in seed have been declining since summer 2018. The same is true for Series A and Series B. Median round size reverted violently to two-year lows after a significant spike in Q4 2019.

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Entrepreneurs' Organization

MARCH 7, 2019

Kathy taught me valuable lessons about leadership, especially what I call the three Cs: character, confidence and caring. The three Cs highlight the value of the fundamentals—those simple things that appear naturally when you care for people and when you understand they work for more than a paycheck. Develop Your Leadership Skills.

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Tomasz Tunguz

OCTOBER 10, 2020

For Series Cs, the round count increased from 74 to 76. The earlier the stage, the greater the delta. And of course, the earlier data under-reports the total round numbers. In the seed stage, Q2 data reported 427 rounds compared to 719 in Q4. Let’s look at those on a percentage basis.

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Tomasz Tunguz

MAY 14, 2014

Customer success (CS) within SaaS startups is a relatively new idea. Consequently, the benefits of CS aren’t widely appreciated within the ecosystem which means in many companies, customer success teams must educate management teams about the impact they can effect on an organization. This can be a long process.

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Tomasz Tunguz

DECEMBER 17, 2022

The mid-stage market for Bs, Cs, & Ds rebounds but chaos reigns. The fundraising market thaws, but at materially lower prices than the first half of 2022. The early stage market prices seeds at $10-15m post & Series As at $50-60m post (with about $500k in ARR).

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Tomasz Tunguz

MARCH 11, 2020

Series Cs fell from $14M to $8.5M (a 40% drop). Seed rounds stayed constant at $300k (different era!). Series A round sizes fell from $4M to $2.6M (a 35% drop) and then rebounded over the next 8 quarters. Series B rounds fell from $10M to $6M. By deal count, however, it was business as usual across the early fundraising rounds by count.

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Tomasz Tunguz

MARCH 23, 2023

Seeds fell 64%; As 68%; Bs 86% & Cs 80% of last year’s round counts. So has Cs to Bs has increased, but Bs to As has dropped sharply. Seeds peaked at 1500 in Q1 of 2020 falling to 155 in Q1 of 2023. Examining the ratios of rounds, we can assess where capital is flowing. The ratio of As to seeds has held constant.

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Y Combinator

JUNE 19, 2019

1:55 – How are their students differentiated from students educated in a traditional CS program? 00:45 – How is their intensive track different than a traditional college course load? 2:45 – Interacting with the parents of Make School students.

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Tomasz Tunguz

MARCH 20, 2024

Klarna slashed their CS spend by 66% with AI. Let’s declare this tug-of-war a wash. Building products will cost half-as-much as in the past because of AI. Microsoft & ServiceNow have seen the impact on their teams at scale.

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TechCrunch

DECEMBER 13, 2023

While X’s T&Cs […] © 2023 TechCrunch. The complaint, which is being lodged with the Dutch data protection authority by privacy rights not-for-profit noyb, accuses X of failing to enforce its own its advertising guidelines. All rights reserved. For personal use only.

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TechCrunch

JULY 19, 2021

The city is well served by Bielefeld University, which turns out highly qualified CS graduates every year. As Bielefeld is in the heart of the German “Mittelstand”, there are huge opportunities for tech startups to help these large industries take a leap forward with technical solutions using AI, blockchain and other technologies.

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Andreessen Horowitz

JULY 11, 2023

In the late 2010s, customer success (CS) gained a lot of traction as an emerging category, and many companies created big CS teams made up of customer success managers (CSMs), renewals, support, and services. But as tougher macro climates invite … The post Customer Success Is Broken. Here’s How to Fix It.

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TechCrunch

MAY 20, 2021

She talked about the hoops self-employed people have to jump through to fill out their Schedule Cs; she explained some of the finer points of different tax codes — and we were riveted,” the pair say. Sequoia’s Josephine Chen and Alfred Lin said they were impressed with Myrick from their first call with her.

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TechCrunch

FEBRUARY 28, 2022

As such, the new capital will be deployed into what Shiue called “the three Cs”: conversion, which he considers “the North Star for its brands;” customer onboarding; and connections to deepen the three pillars of its tool suite of social, commerce and payment platform relationships.

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Tomasz Tunguz

NOVEMBER 7, 2019

Some companies structure the CS teams and sales teams in an identical fashion. It’s clear CS is evolving as each company implements customer success strategies in ways to benefit their business. In these scenarios, investing in larger post sales teams drives account growth. There are many organizational structures. Thanks, Nick!

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Tomasz Tunguz

MARCH 9, 2022

Soon thereafter, the most common question became how to build and run a CS team, replacing why start a CS team. Of late, enterprise startups have trimmed the CS function, reducing the team size to three. People curious and passionate about customer success convened at the Pulse conference to debate customer success.

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Berkonomics

FEBRUARY 18, 2021

The four Cs: Consumer, cost, communication and convenience. These are still the driving focus behind most marketing courses, and deserve to be so. More we are taught in marketing classes. Then there is the four C’s, the consumer-oriented marketing model (2). This makes sense too, and surely deserves time.

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Tomasz Tunguz

JULY 15, 2017

The second is that the wave of companies born in the early 2010s that needed to raise large Cs and Ds have already done so. Series As and Cs are roughly similar. There could be two explanations for this fall. The first is investors in those rounds have pulled out of the market. I think the reality is a combination of both.

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AsiaTechDaily

SEPTEMBER 1, 2023

We also place great importance on Customer Support (CS). Cloudike allows for UI customization, much like those companies. You can customize the logo and URL to reflect your company’s information. We believe that when using subscription-based services, customers should have full confidence in our technology and use it without hesitation.

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Tomasz Tunguz

JULY 22, 2018

Through the lens of history, they look more like Bs and Cs. And in 2013, the Series B median surpassed the 2009 Series C median. Two blocks of the ladder have flipped. We still call these rounds As and Bs. Many founders have aspired to “skip” a round of financing. Raise a large enough seed to jump straight to the Series B.

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Tomasz Tunguz

JULY 30, 2014

Because the financial impact of a great CS team is compounded monthly and can meaningfully increase the growth and decrease the cash needs of SaaS startups, it’s critical for CS leaders to get it right. The Up Sales Person carries a quota and is compensated with a sales structure, while the CS Manager is salaried.

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This is going to be BIG.

APRIL 27, 2010

There is a huge gap within schools between the average tech savvy of a B-school student and where the CS & Engineering programs are—and there’s very little cross collaboration going on to fix that. God forbid a school should get a little departmental cross collaboration going!

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AsiaTechDaily

FEBRUARY 10, 2022

Our conversational chatbot works like a natural conversation with humans, enhances CS works, and reduces working time. CS, sales support, office help desk, and AI contact center, CHAT42 provides diverse features as a total solution. The third one is CHAT42, Integrated Language Intelligence and QA technology.

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TechCrunch

FEBRUARY 22, 2021

In many ways, I am a stereotypical founder: I have a CS degree from Stanford, I worked as a PM at Google, I have an engineering background. That is one advantage of introducing it later: It did not define me because they knew so much else about me by that point. I have many advantages.

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Jason Malki

JULY 26, 2022

Lastly, and maybe most importantly, as a leader depending on great software, I did not see anyone in the space truly solving this new NRR challenge or creating a software that is powerful, but also modern and easy-to-use for the end-users; the Customer Success Managers, Account Managers and CS people doing the work.

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Both Sides of the Table

JULY 16, 2013

If you are a super young, well-connected, Stanford CS or EE, worked at Facebook early, have a bit o’ dosh and have VCs chasing you … you are exempt. I say ring the freaking cash register. I have said so for years. Not everybody agrees and in some cases they’re right so you have to decide for yourself.

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Tomasz Tunguz

APRIL 25, 2016

Series Bs and Series Cs are flat. In aggregate dollar terms, Series As are flat; Series Bs have fallen by 50% from their highs; Series Cs spiked, reaching five year highs and Series Ds are stable. Let’s break down the data by series. Series A volumes have been declining steadily since their Q1 2014 highs.

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