surprise-and-delight blog Related Topics 
Entrepreneurs' Organization
DECEMBER 13, 2023
Try these three methods to surprise and delight your customers: 1. Customers are surprised and delighted when you don’t price them out, when you avoid cutting corners, when you earn their continued attention and loyalty, and when you demonstrate a culture that is respectful and healthy (a company they would want to support).
A Smart Bear
AUGUST 22, 2017
Product teams have been repeating the MVP (Minimum Viable Product) mantra for a decade now, without re-evaluating whether it’s the right way to maximize learning while pleasing the customer. Well, it’s not the best system. It’s selfish and it hurts customers. We don’t build MVPs at WP Engine. But it’s a selfish act.
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Both Sides of the Table
JANUARY 25, 2010
Chris Dixon wrote a blog post last week titled, “ Techies and Normals &# in which he defined “Techies&# as people who are not just “early adopters&# but also have more of a geeky, technical, product bent. Anyway, Chris’s blog got me thinking about Techies and Normals. He is both.
Both Sides of the Table
JULY 24, 2012
I wrote a blog post on how to work with lawyers at a startup nearly two-and-a-half years ago. This was 2005 when I had no exits under my belt, no blogs … nobody was looking. It was very widely read. If you don’t have much experience in working with law firms at a startup it’s a good primer. Startup-focused.
Entrepreneurs' Organization
SEPTEMBER 16, 2024
On 17 September 2024, the Entrepreneurs’ Organization (EO) celebrates 37 years of supporting entrepreneurs with the connection, tools, and learning they need to make a meaningful impact on the world. It’s a milestone that mirrors the path of an entrepreneur at age 37: Experienced, accomplished, yet still brimming with untapped potential.
Both Sides of the Table
OCTOBER 6, 2012
So I was delighted that he was recently in Los Angeles and I had a chance to have one of our typical private meetings but this time we did it with a camera on. I wasn’t a believer. We met at a private party hosted by his venture partner Mike Yavonditte and I outlined my concerns for the lack of precision of the algorithm.
Entrepreneurs' Organization
APRIL 3, 2024
As an EO strategy summit facilitator, I have witnessed first-hand the value of these events for the community. Strategy summits are opportunities for growth, connection, putting steel to the grindstone, and sharpening processes to drive transformation. They are an excellent opportunity to reach mutual consensus and align on key initiatives.
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