Remove surprise-and-delight
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Visual workflows: The ultimate guide, with examples and tools

The Zapier Blog

My own system was a chaotic mix of muscle memory and flagged emails. And then I tried onboarding a new teammate while on holiday; my "clear" instructions unleashed a flood of confused Slack messages. Back in the office, a whiteboard, marker, and a dose of humility led to my first crude visual workflow. A visual workflow turns the lights on.

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Zendesk vs. Jira Service Management: Which is best? [2025]

The Zapier Blog

I used to work at a children's shoe store, and we kept all our customer information on index cards (.yeah). So when a customer came into the store asking about their previous shoe size, naturally, we had lost their information and couldn't help them. But which one should you go with? user/month* Premium: $57.50/user/month*

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3 Surefire Ways to Surprise and Delight Your Customers

Entrepreneurs' Organization

Try these three methods to surprise and delight your customers: 1. Customers are surprised and delighted when you don’t price them out, when you avoid cutting corners, when you earn their continued attention and loyalty, and when you demonstrate a culture that is respectful and healthy (a company they would want to support).

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Newsletter: SaNOtize anti-Covid spray approved in India

OurCrowd

Founder Jerry Yang on FinTech’s future. Join us on Tuesday, February 15th with special guest Jerry Yang, the Founder and former CEO of Yahoo! and Founding Partner at AME Cloud Ventures, who heads our expert panel on Investing in the Future of FinTech. The FinTech revolution has brought disruption to banking, insurance and stock exchanges.

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Analyzing Billions of Transactions to Answer Questions on Consumer Behavior – Michael Babineau of Second Measure with Kevin Hale

Y Combinator

19:00 – Data examples from their blog. Michael Babineau is cofounder and CEO of Second Measure. Second Measure analyzes billions of credit card transactions to answer real-time questions on consumer behavior. They were in the Summer 2015 batch of YC and you can check them out at SecondMeasure.com. Kevin Hale is a Partner at YC.

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I hate MVPs. So do your customers. Make it SLC instead.

A Smart Bear

Product teams have been repeating the MVP (Minimum Viable Product) mantra for a decade now, without re-evaluating whether it’s the right way to maximize learning while pleasing the customer. Well, it’s not the best system. It’s selfish and it hurts customers. We don’t build MVPs at WP Engine. But it’s a selfish act.

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What a Hindu Priest Taught Me About PR and Marketing

Entrepreneurs' Organization

To my surprise and delight, the weekend was light on religion and heavy on simple, practical tools for making better use of your mind, and thus, your life. To my surprise and delight, the weekend was light on religion and heavy on simple, practical tools for making better use of your mind, and thus, your life.