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AI integration: How to bring AI into your workflows

The Zapier Blog

It means connecting AI tools—like ChatGPT , Claude , or custom models —to the apps and systems your team already uses, so they can help you automate repetitive tasks, surface better insights, and move faster. This can be harmless in a first-draft brainstorm but risky in a customer-facing email or critical business decision.

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AI metrics: 6 ways to measure AI performance

The Zapier Blog

At Zapier, 89% of our team uses AI in their day-to-day work—writing code, tracking brand mentions across social platforms, analyzing customer sentiment —all in the name of working smarter. The answer wasn't a single tell-all metric but a series of creative, practical KPIs that go far beyond model accuracy or response speed.

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What is AI automation? And how your business can use it

The Zapier Blog

Improves customer satisfaction: The more streamlined and intelligent your process of delivering your products or services, the happier your customers will be. It can quickly spot changes in customer behavior or supply chain hiccups, then help adjust your operations on the fly.

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What is a project management framework? A guide with 7 examples

The Zapier Blog

Make a copy Scrumban Best for: Teams wanting both structure and flexibility Kanban boards can be customized to suit just about any project type, but as a framework, Kanban lacks the structure of Scrum, with its clear leadership role and daily standups. You could also DIY your own Kanban board using Google Sheets or a template like this one.

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What is AI orchestration? A guide to intelligent systems

The Zapier Blog

For instance, your sentiment analysis model could examine customer feedback, and then pass the negative comments to your topic classification model, which categorizes the issues and sends them to your summarization model, which condenses multiple similar complaints into actionable insights.

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What is a CRM? The beginner's guide to customer relationship management

The Zapier Blog

Boost your team's productivity Automate your CRM Turns out, a CRM (customer relationship management) app is like my fantasy setup, but for people with actual responsibilities. The 3 main types of CRM software Boost your customer relationships with automation Customer relationship management FAQ What is a CRM?

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The 10 best VoIP providers to move your business phone to the cloud in 2025

The Zapier Blog

Productivity tools: Tools such as call recording, call distribution, voicemail to text, internal messaging, and the like can help employees be more productive and help better support customers. Customer support: I examined various online review sites to verify each vendor received overall positive customer support ratings.

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