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Salesforce acquires Troops.ai to make useful Slack bots

TechCrunch

Proving that there’s an appetite for bots, Salesforce today announced that it will acquire Troops.ai, a bot-based service that integrates with Slack to make it easier for sales teams to retrieve and update data across Salesforce’s various systems. million in venture capital from Slack Fund, Susa Ventures, Aspect Ventures, Flight.VC

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How to create a spreadsheet CRM in Google Sheets (+ free CRM template)

The Zapier Blog

Make your Google Sheets work for you Automate Google Sheets Spreadsheet CRMs are perfect for those just starting out or small business owners looking to upgrade from that old shoebox under their desk. Lead status funnel: Create a pie chart to show the distribution of leads by status (in progress, closed, not interested).

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Your guide to invoice automation

The Zapier Blog

Invoice automation helps simplify that process by capturing and processing invoices automatically. With your invoice automation system in place, you can eliminate repetitive work while also improving the timeliness and accuracy of your records. Skip ahead What is invoice automation? How does invoice automation work?

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Mozilla acquires Active Replica to build on its metaverse vision

TechCrunch

An automated status updater for Slack isn’t the only thing Mozilla acquired this week. “Together, we see this as a key opportunity to bring even more innovation and creativity to Hubs than we could alone,” Udom said in a blog post.

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Enterprise automation: What it is and how to get started

The Zapier Blog

And automation—the thing that was supposed to make life easier—starts to feel impossible to scale. You want to empower teams to automate their work but not open up a tangle of permissions and shadow IT. Zapier Enterprise Automation for every team, approved by IT. Table of contents: What is enterprise automation?

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6 ways to use the Zapier ChatGPT plugin

The Zapier Blog

Explore now The Zapier ChatGPT plugin lets you connect thousands of apps (like Google Sheets, Gmail, or Slack) and automate tasks directly inside ChatGPT. It's an automation tool that helps anyone connect apps and automate workflows—without any complicated code.

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Zendesk vs. Jira Service Management: Which is best? [2025]

The Zapier Blog

From the project, you can switch between priority views and quickly see the status of each request—features that make the lives of IT teams much easier. With project, status, and assignee filters (plus so many more), you can easily narrow your view to just the information you need. user/month* Premium: $57.50/user/month*

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