Both Sides of the Table

APRIL 21, 2010

Finally, a lot of people asking me about typos on my blog. Assistly’s main competitor is ZenDesk, whom I’m told also has a great product. My big fear at the time was that Microsoft would just build these features themselves. Blogging has gone through many iterations. What was I thinking? 16.2mm in Series C.

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The Zapier Blog

JULY 9, 2025

Though they're not as feature-filled as dedicated project management software , you can use these for plan proposals, briefs, organization, and communication. Automated changelog template This automated changelog template logs important updates across your tools—like HubSpot or Zendesk—without the manual chaos. Try the template 3.

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David Teten VC

DECEMBER 3, 2019

Many VC funds rely on general-purpose CRM and sales funnel solutions like Copper , Pipedrive, Salesforce , Streak , and ZenDesk. See their blog post on multiples.). She is a model for us all! 5) Manage relationships (CRM). Modano standardizes Excel models to improve comparability and reduce error rates.

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David Teten VC

DECEMBER 4, 2019

Many VC funds rely on general-purpose CRM and sales funnel solutions like Copper , Pipedrive, Salesforce , Streak , and ZenDesk. See their blog post on multiples.). The advantage of this is cleaner data, but the disadvantage is it deters some applicants who are used to just forwarding a deck to an email address.

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Hunter Walk

MARCH 11, 2023

Riffing Off VC Charles Hudson’s Blog Post, Here’s What I’m Trying to Answer a group of different robots running a race, digital art [DALL-E] If startup founders sometimes ‘Build in Public,’ is the analogou sventure capitalist motto to ‘Think in Public?’ Will Zendesk be replaced by an AI Customer Support startup or does Zendesk integrate AI.

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TechCrunch

APRIL 4, 2023

That’s the vibe one gets from Y Combinator’s Winter 2023 batch, which features no fewer than four startups that claim to be building a “ChatGPT for X.” “Baselit is [an] AI copilot for analytics,” co-founder Shubham Rana writes in the blog post announcing Baselit.

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The Zapier Blog

APRIL 5, 2023

I love how Zendesk has highlighted the brand attributes in its style guide and briefly explained how they aim to meet those characteristics. The images that work on your blog might not work for social media because of formatting restrictions, for instance. Perhaps you have certain dimensions or size preferences.

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TechCrunch

MARCH 5, 2022

As always, you can support me by sharing this newsletter, following me on Twitter or subscribing to my personal blog. Join us for a one-day founder summit featuring GV’s Terri Burns, Greylock’s Glen Evans and Felicis’ Aydin Senkut. After 2 rejected deals, Zendesk considers its next steps. Deal of the week. Across the week.

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The Zapier Blog

APRIL 25, 2023

Zendesk for Service and Zoho Desk are two of the most popular customer service platforms on the market. I spent a lot of time testing both options to determine which is best for who, and based on that experience, here's my breakdown of Zendesk vs. Zoho.

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The Zapier Blog

APRIL 24, 2023

For example, Beth set up a HubSpot workflow that uses a Zap to route customers to the Support team in Zendesk when they accidentally end up in the qualified lead queue. Workflows also provided enough flexibility to use Zapier's automated workflows (we call them Zaps) within a HubSpot workflow.

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The Zapier Blog

JUNE 15, 2025

Automation can help your customer support team Learn how Zendesk has clearly thought this through, which is why it consistently makes Zapier's list of the best help desk software and live chat apps for customer support. Automated workflows Macros aren't the only way to kick off automations in Zendesk.

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The Zapier Blog

JUNE 23, 2025

Looping by Zapier features include: Dynamic value looping: Run the same set of actions through line items, text, or numbers. Search steps pull activity data from various tools—say, messages sent in Slack, tickets resolved in Zendesk , and projects completed in Coda —for all team members. The search results are returned as line items.

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The Zapier Blog

JULY 17, 2025

Storage by Zapier features include: Lightweight data storage: Store single pieces of information, like "Kayla Barnes" (customer names), "121" (lead counts), or "premium" (subscription levels)—or more complex data, like a customer's name, email, and phone number all stored together using child values.

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The Zapier Blog

JUNE 2, 2025

Even RSS feed updates, like blog posts or news items, can be automatically connected to CustomGPT's memory. Say a prospect chats with your bot on a pricing page and asks detailed questions about enterprise features. Have a sales or customer support team that holds a lot of meetings?

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The Groove Blog

MAY 23, 2022

Trying to decide between Freshdesk and Zendesk for your customer service software solution? We broke down price, features, pros and cons and more to help you decide. The post Zendesk vs Freshdesk: The Business Purchaser’s Guide appeared first on Groove Blog. We've got you covered. Check out what we found.

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TechCrunch

SEPTEMBER 14, 2022

“However dedicating a product and engineering team to this initiative puts at risk core feature building, which leads to the gap of communicating functional value without a means to — and where Chameleon fills the void.” “Normally, this is digital product teams in large companies.

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The Groove Blog

NOVEMBER 18, 2024

So, your customer support team just switched over from Gmail to Zendesk. You’ve also realized you’re paying a premium for features and […] The post What’s the Best Customer Service Software for Your Small Business? appeared first on Groove Blog.

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