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Payments company Paystone raises $23.8M to help service-based businesses engage with customers

TechCrunch

While most of the company’s peers focus on product companies, Al-Ansari saw how underserved the service side was: their needs are different, and unlike retail, aren’t looking to sell online. Refer a friend, get a reward. The company has 150 employees currently, and another 50 are expected to come on board by the end of the year.

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How to Manage a Board

Y Combinator

One of the most common questions we hear from founders is “How do I manage my board?” It’s something that provokes anxiety, because this is the first time the founder/CEO is subject to external supervision, and the board has powers that include the firing of the CEO and the senior management. But first, what’s the purpose of a board?

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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

Who else is going to tell a VC if he got a bad reference from an entrepreneur or fellow VC? Who else can provide context if your portfolio isn’t growing as quickly as your peer group, if they believe you paid too high a price on a deal, if they question your due diligence in a given situation or whatever critique they might offer?

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Learnings of a CEO: Snapdocs’ Aaron King on navigating market cycles

Y Combinator

After we closed the round, our lead investor revealed how capital efficient we had been compared to our peers. Welcome to the fourth edition of Learnings of a CEO. You can read previous editions here. Snapdocs is the leading digital closing platform for the mortgage industry. Even after YC, we didn’t raise much immediately.

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Lessons Learned After 15 Years in Business

Entrepreneurs' Organization

Clients stuck around and referred new clients to us! Jill shared lessons learned and more in a blog post to mark the occasion. Below is an excerpt from the original article. I’m incredibly grateful for the amazing customers and employees who brought us to this milestone! 2004 / Cash and financial management is a matter of survival.

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Entrepreneurs: Due Diligence on Investors is Smart

Gust

Contact peers you have met through networking, both ones who have used this investor, and ones who haven’t. Ask the investor for “references,” meaning contacts at companies where previous investments were made. Taking on an investor is like getting married – the relationship has to work at all levels. Talk to other investors.

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Expectful’s new chief executive experienced the trauma she just raised millions to solve

TechCrunch

The business is pivoting its product strategy to grow beyond recorded meditations. Her risky pregnancy caused her placenta to burst during childbirth, almost killing her and her son last year. The stress of her pregnancy led Walton to download Expectful, a meditation and sleep app for new mothers. Even if it was just for a few months.