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Zendesk vs. Jira Service Management: Which is best? [2025]

The Zapier Blog

Zendesk for Service and Jira Service Management are two of the most popular help desk solutions on the market. Keep reading for my breakdown of Zendesk vs. Jira. Here's why: Zendesk for Service is better suited for customer support teams that require a user-friendly ticketing solution. Jira: Which should you choose?

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Your guide to IT automation

The Zapier Blog

How IT automation works IT automation vs IT orchestration Automate IT with Zapier What is IT automation? IT automation vs IT orchestration If you've heard the terms "IT automation" and "IT orchestration" used interchangeably, you're not alone. Table of contents What is IT automation? Did you know?

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What is Zoho? And why does it have a zillion apps? 

The Zapier Blog

Zapier is the most connected AI orchestration platform—integrating with thousands of apps from partners like Google, Salesforce, and Microsoft. Related reading: The best free CRMs HubSpot vs. Zoho: Which CRM is best? Zendesk vs. Zoho Desk: Which ticket app is best? Pipedrive vs. Zoho: Which CRM is best? Learn more.

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Airtable vs. Google Sheets: Which is best? [2025]

The Zapier Blog

I spent a bunch of time in each of these apps, and here's how the Airtable vs. Google Sheets showdown went. An alternative: Zapier Tables Airtable vs. Google Sheets at a glance If you don't want to read a granular breakdown of how the two products compare, here's the gist.

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Enterprise automation: What it is and how to get started

The Zapier Blog

A sales team might live in HubSpot, while customer success runs in Zendesk. Maybe marketing has a few automation rules set up inside Salesforce , and IT has built some scripts, but there's no standard, secure way to scale automation across the company. But allow me to bring a few receipts.

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VCs eating our own dog food: Using technology and analytics to make better investments

David Teten VC

Many VC funds rely on general-purpose CRM and sales funnel solutions like Copper , Pipedrive, Salesforce , Streak , and ZenDesk. I personally use Salesforce. Founders are often disadvantaged in their negotiation vs. investors because they’re less familiar with the long-term implications of different structural options.

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Venture capitalists eating our own dog food: Using technology and analytics to make better investments

David Teten VC

Many VC funds rely on general-purpose CRM and sales funnel solutions like Copper , Pipedrive, Salesforce , Streak , and ZenDesk. I personally use Salesforce as my CRM currently. Spring Lane Capital uses a highly-structured, deep-dive interview format with founders, which they compare internally vs. their in-house scorecard.