“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
My local bank is now open 9am-5pm (including Saturdays), and of course, the adoption of ATMs gives us access to cash 24 x 7. In their marvelous book, Lean Solutions , James Womack and Daniel Jones unpack what it means to apply the discipline of lean manufacturing to service industries. That same shift is now coming to healthcare.
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