Haystack

DECEMBER 17, 2019

As a little tradition on this blog, I’ve singled out companies starting in 2012 with Stripe ; there was Snap back in 2013; Slack in 2014 (after prematurely saying there wasn’t one); took a break in 2015-16, as I wasn’t inspired to select one then; in 2017 it was Coinbase ; and last year, 2018, it was Airtable.

SaaS 113

SaaS financing finance consulting 113

David Teten VC

NOVEMBER 18, 2021

Marketing/social media : Hootsuite (social media management), Mailchimp (email list and audience management), and Google Suite. . Email client : Superhuman , expensive but worth it. Email deliverability monitoring : URIPorts , where we send our DMARC reports. . I’ve been my own Salesforce admin for over a decade.

venture capital 123

venture capital capital ventures VC 123

David Teten VC

JANUARY 11, 2020

The first three tools are only relevant if you’re going to generate significant content yourself: Teten.com , my blog and content marketing strategy. I typically publish essays in a major media venue, and then cross-post it on my blog. The mailings are just roundups of recent blog posts, so don’t require extra work. Linkedin.

media 58

media VC strategy venture capital 58

David Teten VC

DECEMBER 3, 2019

At Flow Capital, we use HubSpot’s sequences and workflows functions to automate a bulk of our emails and internal tasks. I use Superhuman , an email app which speeds up my email processing, and also gives me background information on all of my correspondents. See their blog post on multiples.).

technology 95

technology investing investment VC 95

The Zapier Blog

JUNE 10, 2025

But if you're looking for the kind of deep, channel-specific customer support analytics Zendesk excels at (like comparing CSAT for chat vs. email), you'll find Jira's built-in tools less intuitive. Then there's the Agent Copilot add-on (around $50/agent/month), which is all about making your human agents feel superhuman.

support 52

support SaaS communities development 52

David Teten VC

DECEMBER 4, 2019

At Flow Capital, we use HubSpot’s sequences and workflows functions to automate a bulk of our emails and internal tasks. I use Superhuman , an email app which speeds up my email processing, and also gives me background information on all of my correspondents. See their blog post on multiples.).

technology 81

technology investing investment ventures 81

David Teten VC

JANUARY 11, 2020

The first three tools are only relevant if you’re going to generate significant content yourself: Teten.com , my blog and content marketing strategy. I typically publish essays in an established media venue, and then cross-post it on my blog. The mailings are just roundups of recent blog posts, so don’t require extra work.

media 40

media VC venture capital strategy 40