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AI integration: How to bring AI into your workflows

The Zapier Blog

As a kid, I was deeply traumatized by the Borg in Star Trek: Next Generation —so it's safe to say that I had some baggage to work through when I first started hearing the term "AI integration." With Zapier, AI integration is about making your workflows work better. Table of contents: What is AI integration?

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What is Agentic AI? And how you can start using it

The Zapier Blog

I've been covering AI developments for almost a decade now, and the idea of AI tools that can be trusted to operate independently has always been exciting—and just out of reach. Agentic AI is the latest attempt to create a framework for what these tools would look like and how they could safely operate.

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How Rebrandly scaled support with AI—cutting tickets by 50% and resolving 16,000 conversations (so far)

The Zapier Blog

With a lean team of under 50 supporting hundreds of thousands of users and billions of link clicks, Rebrandly turned to Zapier Chatbots to automate high-volume support while continuing to deliver on the promise of recognizable, reputable links. Built with simplicity and scale in mind, the chatbot is wired directly into Rebrandly’s help docs.

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6 Zendesk features to improve customer support workflows

The Zapier Blog

Automation can help your customer support team Learn how Zendesk has clearly thought this through, which is why it consistently makes Zapier's list of the best help desk software and live chat apps for customer support. Macros Automated workflows WhatsApp integration Custom ticket fields Side conversations Request tracking 1.

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The best Salesforce automation tools in 2025

The Zapier Blog

To get these things done more efficiently and consistently (because software, bless its circuits, doesn't get sidetracked by a new Slack message), freeing Sales, Customer Service, and Marketing from administrative work that a well-instructed machine can simply handle better.