Enterprise

TechCrunch+ roundup: No-code investor survey, Zendesk’s next steps, Series A tips

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A cable car crosses Lombard Street at dawn in San Francisco.
Image Credits: Jon Hicks (opens in a new window) / Getty Images

When we published our last low-code/no-code investor survey in August 2020, the former president had decided to ban TikTok, Epic was filing antitrust cases against Apple and Google, and movie theaters around the U.S. were shuttering to slow the spread of the then-novel coronavirus.

Seems like a long time ago.

Since then, many of the key trends and themes we surfaced have come to pass: Airtable clinched an $11 billion valuation in December 2021 after raising a $735 million Series F with help from Salesforce Ventures and Michael Dell’s MSD Capital.


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Not to be outdone, Microsoft’s Power Fx low-code programming language that it launched in 2018 now connects hundreds of apps. The rapid shift to digital since the pandemic began has turned many companies into converts, particularly now that DevOps talent is in such high demand.

Eighteen months ago, many people were still getting comfortable with no-code and low-code. Today, “it’s transforming entire categories of enterprise software,” says Navin Chaddha, managing director at VC firm Mayfield.

To learn more about how the space has evolved “and when they expect their investments to start paying off,” Karan Bhasin interviewed:

  • Sri Pangulur, partner, and Paul Lee, partner, Tribe Capital
  • Ganesh Bell, managing director, Insight Partners
  • Renato Valente, general partner, Iporanga Ventures
  • Mo Islam, partner, Threshold Ventures
  • Tommi Uhari, founding partner, Karma Ventures
  • Navin Chaddha, managing director, Mayfield
  • Alex Nichols, vice-president and Laela Sturdy, general partner, CapitalG
  • Raviraj Jain, partner, Lightspeed Ventures

Thanks very much for reading TechCrunch+ this week!

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

10 investors discuss the no-code and low-code landscape in Q1 2022

Why I’m using a credit facility to grow my startup

Final stone being placed by hand on a balancing miniature model bridge made of small flat rocks outside
Image Credits: Henrik Sorensen (opens in a new window) / Getty Images

Entrepreneurs who want to accelerate growth and retain more of their equity may understand SPACs, peer-to-peer lending and crowdfunding, but for some startups, securing a credit facility is also a viable option.

With a credit line, early-stage companies can ramp up hiring and product development, using additional resources to validate ideas in the marketplace. Depending on your business, extending credit to customers can also jump-start growth and lock in financial stability.

“For our business model, raising a credit facility to fund all of the spend for our customers made the most sense,” says Torpago CEO Brent Jackson.

His company secured $77 million in funding, “of which $75 million was a revolving credit facility, and the remaining was in equity.”

Doing so permitted Jackson to extend lines of credit to customers “and incorporate that debt into our capital stack in a way that minimizes the long-term cost of capital.”

In a TC+ guest post, he walks readers through the process of raising debt equity, keeping employees informed, and finding a lender to work with. “There was a lot of learning on the go,” he acknowledged.

Why I’m using a credit facility to grow my startup

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

Deepscribe
Image Credits: Index Ventures / DeepScribe

While raising a Series A for AI-powered medical transcription platform DeepScribe, CEO and co-founder Akilesh Bapu set clear timelines for the investors he approached.

Index Ventures partner Nina Achadjian received Bapu’s pitch deck while she was still on vacation, but the founder wouldn’t let her schedule a meeting for the following week.

As it turned out, Bapu’s instincts served him well.

“When I walked out of the meeting, I went immediately to one of my partners, and was like, ‘Finally, I found the company that is following the right approach,” said Achadjian.

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

After 2 rejected deals, Zendesk considers its next steps

On Friday, 29 January, 2021, in Dublin, Ireland. (Photo by Artur Widak/NurPhoto via Getty Images)
Image Credits: NurPhoto / Getty Images

Zendesk is doing very well: in 2021, revenue increased 30% year-over-year. A glance at the outlook section of its earnings announcement suggests that more growth is in store.

But on the same day it released those results, the company also rejected a proposed $17 billion acquisition by a consortium of private equity firms, saying the deal “undervalued the company.”

At the time, Zendesk was angling to purchase Momentive/SurveyMonkey for $4.13 billion, but last Friday, we learned that Zendesk’s shareholders weren’t as eager to enter the customer experience business as CEO/founder Mikkel Svane.

Now that the Momentive deal is dead, Ron Miller and Alex Wilhelm performed a post mortem.

“Was Momentive’s potential revenue sufficient to justify the price tag that Zendesk was ready to pay, its plunge into the customer experience market, and the fact that it would have led the acquirer away from its core customer service orientation?

After 2 rejected deals, Zendesk considers its next steps

What’s your BNPL startup really worth?

Image Credits: Nigel Sussman (opens in a new window)

Consumers are burdened by stagnant wages and inflation, but many don’t mind carrying some debt around if it means they can possess the new hotness.

This behavior is boosting the fortunes of buy now, pay later (BNPL) companies, but their valuations will hinge on finding the right mix of market, customer base and revenue model, reports Alex Wilhelm in his analysis of Australian BNPL company Zip’s proposal to buy rival Sezzle.

Sezzle and Zip’s revenue are worth much less than larger rival Affirm’s, which could be attributed to the latter’s presence in the U.S., and its higher take-rates.

“But the huge gap in worth between BNPL revenues at Zip and Sezzle and Affirm should give BNPL startups pause,” he writes.

“Is your startup more like Affirm or more like its smaller competitors? And if you are priced more like Affirm, why? Do you deserve the premium?”

What’s your BNPL startup really worth?

Implement differential privacy to power up data sharing and cooperation

climbing ropes connected by carabiner
Image Credits: massimo colombo (opens in a new window) / Getty Images

Preserving customer privacy is paramount, but as increasing amounts of data intermingle, many organizations are falling short.

Differential privacy is the answer to this problem thanks to an approach that involves “sharing data processing results combined with random noise so that the output does not tell a would-be attacker anything statistically significant about a target,” write Maxime Agostini, the co-founder and CEO of Sarus, and Tianhui Michael Li, founder of The Data Incubator.

Agostini and Li explain how differential privacy works, how to select the right architecture to implement it, and facilitate data sharing, and include a list of open source libraries companies can get started with.

Implement differential privacy to power up data sharing and cooperation

More TechCrunch

It ran 110 minutes, but Google managed to reference AI a whopping 121 times during Google I/O 2024 (by its own count). CEO Sundar Pichai referenced the figure to wrap…

Google mentioned ‘AI’ 120+ times during its I/O keynote

Firebase Genkit is an open source framework that enables developers to quickly build AI into new and existing applications.

Google launches Firebase Genkit, a new open source framework for building AI-powered apps

In the coming months, Google says it will open up the Gemini Nano model to more developers.

Patreon and Grammarly are already experimenting with Gemini Nano, says Google

As part of the update, Reddit also launched a dedicated AMA tab within the web post composer.

Reddit introduces new tools for ‘Ask Me Anything,’ its Q&A feature

Here are quick hits of the biggest news from the keynote as they are announced.

Google I/O 2024: Here’s everything Google just announced

LearnLM is already powering features across Google products, including in YouTube, Google’s Gemini apps, Google Search and Google Classroom.

LearnLM is Google’s new family of AI models for education

The official launch comes almost a year after YouTube began experimenting with AI-generated quizzes on its mobile app. 

Google is bringing AI-generated quizzes to academic videos on YouTube

Around 550 employees across autonomous vehicle company Motional have been laid off, according to information taken from WARN notice filings and sources at the company.  Earlier this week, TechCrunch reported…

Motional cut about 550 employees, around 40%, in recent restructuring, sources say

The keynote kicks off at 10 a.m. PT on Tuesday and will offer glimpses into the latest versions of Android, Wear OS and Android TV.

Google I/O 2024: Watch all of the AI, Android reveals

Google Play has a new discovery feature for apps, new ways to acquire users, updates to Play Points, and other enhancements to developer-facing tools.

Google Play preps a new full-screen app discovery feature and adds more developer tools

Soon, Android users will be able to drag and drop AI-generated images directly into their Gmail, Google Messages and other apps.

Gemini on Android becomes more capable and works with Gmail, Messages, YouTube and more

Veo can capture different visual and cinematic styles, including shots of landscapes and timelapses, and make edits and adjustments to already-generated footage.

Google Veo, a serious swing at AI-generated video, debuts at Google I/O 2024

In addition to the body of the emails themselves, the feature will also be able to analyze attachments, like PDFs.

Gemini comes to Gmail to summarize, draft emails, and more

The summaries are created based on Gemini’s analysis of insights from Google Maps’ community of more than 300 million contributors.

Google is bringing Gemini capabilities to Google Maps Platform

Google says that over 100,000 developers already tried the service.

Project IDX, Google’s next-gen IDE, is now in open beta

The system effectively listens for “conversation patterns commonly associated with scams” in-real time. 

Google will use Gemini to detect scams during calls

The standard Gemma models were only available in 2 billion and 7 billion parameter versions, making this quite a step up.

Google announces Gemma 2, a 27B-parameter version of its open model, launching in June

This is a great example of a company using generative AI to open its software to more users.

Google TalkBack will use Gemini to describe images for blind people

This will enable developers to use the on-device model to power their own AI features.

Google is building its Gemini Nano AI model into Chrome on the desktop

Google’s Circle to Search feature will now be able to solve more complex problems across psychics and math word problems. 

Circle to Search is now a better homework helper

People can now search using a video they upload combined with a text query to get an AI overview of the answers they need.

Google experiments with using video to search, thanks to Gemini AI

A search results page based on generative AI as its ranking mechanism will have wide-reaching consequences for online publishers.

Google will soon start using GenAI to organize some search results pages

Google has built a custom Gemini model for search to combine real-time information, Google’s ranking, long context and multimodal features.

Google is adding more AI to its search results

At its Google I/O developer conference, Google on Tuesday announced the next generation of its Tensor Processing Units (TPU) AI chips.

Google’s next-gen TPUs promise a 4.7x performance boost

Google is upgrading Gemini, its AI-powered chatbot, with features aimed at making the experience more ambient and contextually useful.

Google’s Gemini updates: How Project Astra is powering some of I/O’s big reveals

Veo can generate few-seconds-long 1080p video clips given a text prompt.

Google’s image-generating AI gets an upgrade

At Google I/O, Google announced upgrades to Gemini 1.5 Pro, including a bigger context window. .

Google’s generative AI can now analyze hours of video

The AI upgrade will make finding the right content more intuitive and less of a manual search process.

Google Photos introduces an AI search feature, Ask Photos

Apple released new data about anti-fraud measures related to its operation of the iOS App Store on Tuesday morning, trumpeting a claim that it stopped over $7 billion in “potentially…

Apple touts stopping $1.8B in App Store fraud last year in latest pitch to developers

Online travel agency Expedia is testing an AI assistant that bolsters features like search, itinerary building, trip planning, and real-time travel updates.

Expedia starts testing AI-powered features for search and travel planning