Startups

TechCrunch+ roundup: SaaS benchmarks, TikTok strategy, milestone-based fundraising

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Frequent readers know I enjoy using similes, so I won’t disappoint:

SaaS companies are like leaky rowboats. If retention rates aren’t strong enough to overcome customer churn, they’ll take on water until they sink to the bottom.

Sid Jain, a senior analyst with ChartMogul, researched 2,100 companies and found that “more than half of SaaS businesses had lower retention in 2022 when compared to 2021.”


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In this detailed breakdown, he compares net revenue retention rates by ARR range and identifies benchmarks for companies that have yet to reach product-market fit.

“What is considered a good net retention rate differs by the stage of your business,” advises Jain. “When benchmarking, always keep the stage of your business in mind.”

Thanks for reading TC+!

Walter Thompson
Editorial Manager, TechCrunch+
@yourprotagonist

SaaS retention benchmarks: How does your business stack up?

3 ways to step up your short-form video and TikTok growth strategy

INDIA - 2023/04/02: In this photo illustration, the TikTok logo is seen displayed on a mobile phone screen. (Photo Illustration by Idrees Abbas/SOPA Images/LightRocket via Getty Images)
Image Credits: SOPA Images (opens in a new window) / Getty Images

With more than one billion active monthly users, brands of every size are using TikTok to drive engagement.

But simply having a presence on the platform isn’t sufficient, writes growth expert Jonathan Martinez. To give readers ideas for honing short-form video strategy, he wrote a guide that “distilled it down to three easy steps:”

  • Competitor analysis
  • Ideate on content pillars
  • Hire creator talent

3 ways to step up your short-form video and TikTok growth strategy

You’re not raising money to increase your runway

Target Time, Goal Sign On Clock Face Over Red Background
Image Credits: Siriporn Kaenseeya / EyeEm (opens in a new window) / Getty Images

Raising funds for an early-stage startup based on your projected burn rate is short-sighted — and it’s unlikely to spark investor confidence, says Haje Jan Kamps.

“Having clear KPIs that show progress toward the metrics you believe in (and, importantly, your board and future investors believe in) will unlock your next round of funding,” he writes.

No, you’re not raising money to increase your runway

Investors prefer debt over equity (but not venture debt)

dollars in a shopping cart
Image Credits: Toshiro Shimada (opens in a new window) / Getty Images

According to Jeremy Abelson and Jacob Sonnenberg of Irving Investors, sharp drops in both VC activity and venture debt are the two main factors limiting fundraising and exit opportunities today.

“Waiting for a rebound in public market multiples in order to preserve previous valuations has not proven to be a good strategy, and now an increasingly larger group of companies are competing for a smaller pool of VC and crossover capital,” they write.

Investors prefer debt over equity (but not venture debt)

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Two TechCrunch podcasts, Chain Reaction and Found, have each been nominated for Webby Awards in the Best Technology Podcast category.

Cast your vote before Thursday, April 20!

Tech investors’ obsession over profit is already waning

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Bessemer Venture Partners’ State of the Cloud 2023 report suggests that investors who turned from focusing on growth to profitability are “already looking for growth again,” writes Alex Wilhelm in TC+.

“For startup founders, the rapid change in investor preferences may feel like a whipsaw,” he writes.

“But such an evolution in market preferences is actually rather logical and, frankly, somewhat boring in how it plays out.”

Tech investors’ obsession over profit is already waning

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This will enable developers to use the on-device model to power their own AI features.

Google is building its Gemini Nano AI model into Chrome on the desktop

It ran 110 minutes, but Google managed to reference AI a whopping 121 times during Google I/O 2024 (by its own count). CEO Sundar Pichai referenced the figure to wrap…

Google mentioned ‘AI’ 120+ times during its I/O keynote

Firebase Genkit is an open source framework that enables developers to quickly build AI into new and existing applications.

Google launches Firebase Genkit, a new open source framework for building AI-powered apps

In the coming months, Google says it will open up the Gemini Nano model to more developers.

Patreon and Grammarly are already experimenting with Gemini Nano, says Google

As part of the update, Reddit also launched a dedicated AMA tab within the web post composer.

Reddit introduces new tools for ‘Ask Me Anything,’ its Q&A feature

Here are quick hits of the biggest news from the keynote as they are announced.

Google I/O 2024: Here’s everything Google just announced

LearnLM is already powering features across Google products, including in YouTube, Google’s Gemini apps, Google Search and Google Classroom.

LearnLM is Google’s new family of AI models for education

The official launch comes almost a year after YouTube began experimenting with AI-generated quizzes on its mobile app. 

Google is bringing AI-generated quizzes to academic videos on YouTube

Around 550 employees across autonomous vehicle company Motional have been laid off, according to information taken from WARN notice filings and sources at the company.  Earlier this week, TechCrunch reported…

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The keynote kicks off at 10 a.m. PT on Tuesday and will offer glimpses into the latest versions of Android, Wear OS and Android TV.

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Google Play has a new discovery feature for apps, new ways to acquire users, updates to Play Points, and other enhancements to developer-facing tools.

Google Play preps a new full-screen app discovery feature and adds more developer tools

Soon, Android users will be able to drag and drop AI-generated images directly into their Gmail, Google Messages and other apps.

Gemini on Android becomes more capable and works with Gmail, Messages, YouTube and more

Veo can capture different visual and cinematic styles, including shots of landscapes and timelapses, and make edits and adjustments to already-generated footage.

Google Veo, a serious swing at AI-generated video, debuts at Google I/O 2024

In addition to the body of the emails themselves, the feature will also be able to analyze attachments, like PDFs.

Gemini comes to Gmail to summarize, draft emails, and more

The summaries are created based on Gemini’s analysis of insights from Google Maps’ community of more than 300 million contributors.

Google is bringing Gemini capabilities to Google Maps Platform

Google says that over 100,000 developers already tried the service.

Project IDX, Google’s next-gen IDE, is now in open beta

The system effectively listens for “conversation patterns commonly associated with scams” in-real time. 

Google will use Gemini to detect scams during calls

The standard Gemma models were only available in 2 billion and 7 billion parameter versions, making this quite a step up.

Google announces Gemma 2, a 27B-parameter version of its open model, launching in June

This is a great example of a company using generative AI to open its software to more users.

Google TalkBack will use Gemini to describe images for blind people

Google’s Circle to Search feature will now be able to solve more complex problems across psychics and math word problems. 

Circle to Search is now a better homework helper

People can now search using a video they upload combined with a text query to get an AI overview of the answers they need.

Google experiments with using video to search, thanks to Gemini AI

A search results page based on generative AI as its ranking mechanism will have wide-reaching consequences for online publishers.

Google will soon start using GenAI to organize some search results pages

Google has built a custom Gemini model for search to combine real-time information, Google’s ranking, long context and multimodal features.

Google is adding more AI to its search results

At its Google I/O developer conference, Google on Tuesday announced the next generation of its Tensor Processing Units (TPU) AI chips.

Google’s next-gen TPUs promise a 4.7x performance boost

Google is upgrading Gemini, its AI-powered chatbot, with features aimed at making the experience more ambient and contextually useful.

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Veo can generate few-seconds-long 1080p video clips given a text prompt.

Google’s image-generating AI gets an upgrade