Enterprise

TechCrunch+ roundup: No-code investor survey, Zendesk’s next steps, Series A tips

Comment

A cable car crosses Lombard Street at dawn in San Francisco.
Image Credits: Jon Hicks (opens in a new window) / Getty Images

When we published our last low-code/no-code investor survey in August 2020, the former president had decided to ban TikTok, Epic was filing antitrust cases against Apple and Google, and movie theaters around the U.S. were shuttering to slow the spread of the then-novel coronavirus.

Seems like a long time ago.

Since then, many of the key trends and themes we surfaced have come to pass: Airtable clinched an $11 billion valuation in December 2021 after raising a $735 million Series F with help from Salesforce Ventures and Michael Dell’s MSD Capital.


Full TechCrunch+ articles are only available to members
Use discount code TCPLUSROUNDUP to save 20% off a one- or two-year subscription


Not to be outdone, Microsoft’s Power Fx low-code programming language that it launched in 2018 now connects hundreds of apps. The rapid shift to digital since the pandemic began has turned many companies into converts, particularly now that DevOps talent is in such high demand.

Eighteen months ago, many people were still getting comfortable with no-code and low-code. Today, “it’s transforming entire categories of enterprise software,” says Navin Chaddha, managing director at VC firm Mayfield.

To learn more about how the space has evolved “and when they expect their investments to start paying off,” Karan Bhasin interviewed:

  • Sri Pangulur, partner, and Paul Lee, partner, Tribe Capital
  • Ganesh Bell, managing director, Insight Partners
  • Renato Valente, general partner, Iporanga Ventures
  • Mo Islam, partner, Threshold Ventures
  • Tommi Uhari, founding partner, Karma Ventures
  • Navin Chaddha, managing director, Mayfield
  • Alex Nichols, vice-president and Laela Sturdy, general partner, CapitalG
  • Raviraj Jain, partner, Lightspeed Ventures

Thanks very much for reading TechCrunch+ this week!

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

10 investors discuss the no-code and low-code landscape in Q1 2022

Why I’m using a credit facility to grow my startup

Final stone being placed by hand on a balancing miniature model bridge made of small flat rocks outside
Image Credits: Henrik Sorensen (opens in a new window) / Getty Images

Entrepreneurs who want to accelerate growth and retain more of their equity may understand SPACs, peer-to-peer lending and crowdfunding, but for some startups, securing a credit facility is also a viable option.

With a credit line, early-stage companies can ramp up hiring and product development, using additional resources to validate ideas in the marketplace. Depending on your business, extending credit to customers can also jump-start growth and lock in financial stability.

“For our business model, raising a credit facility to fund all of the spend for our customers made the most sense,” says Torpago CEO Brent Jackson.

His company secured $77 million in funding, “of which $75 million was a revolving credit facility, and the remaining was in equity.”

Doing so permitted Jackson to extend lines of credit to customers “and incorporate that debt into our capital stack in a way that minimizes the long-term cost of capital.”

In a TC+ guest post, he walks readers through the process of raising debt equity, keeping employees informed, and finding a lender to work with. “There was a lot of learning on the go,” he acknowledged.

Why I’m using a credit facility to grow my startup

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

Deepscribe
Image Credits: Index Ventures / DeepScribe

While raising a Series A for AI-powered medical transcription platform DeepScribe, CEO and co-founder Akilesh Bapu set clear timelines for the investors he approached.

Index Ventures partner Nina Achadjian received Bapu’s pitch deck while she was still on vacation, but the founder wouldn’t let her schedule a meeting for the following week.

As it turned out, Bapu’s instincts served him well.

“When I walked out of the meeting, I went immediately to one of my partners, and was like, ‘Finally, I found the company that is following the right approach,” said Achadjian.

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

After 2 rejected deals, Zendesk considers its next steps

On Friday, 29 January, 2021, in Dublin, Ireland. (Photo by Artur Widak/NurPhoto via Getty Images)
Image Credits: NurPhoto / Getty Images

Zendesk is doing very well: in 2021, revenue increased 30% year-over-year. A glance at the outlook section of its earnings announcement suggests that more growth is in store.

But on the same day it released those results, the company also rejected a proposed $17 billion acquisition by a consortium of private equity firms, saying the deal “undervalued the company.”

At the time, Zendesk was angling to purchase Momentive/SurveyMonkey for $4.13 billion, but last Friday, we learned that Zendesk’s shareholders weren’t as eager to enter the customer experience business as CEO/founder Mikkel Svane.

Now that the Momentive deal is dead, Ron Miller and Alex Wilhelm performed a post mortem.

“Was Momentive’s potential revenue sufficient to justify the price tag that Zendesk was ready to pay, its plunge into the customer experience market, and the fact that it would have led the acquirer away from its core customer service orientation?

After 2 rejected deals, Zendesk considers its next steps

What’s your BNPL startup really worth?

Image Credits: Nigel Sussman (opens in a new window)

Consumers are burdened by stagnant wages and inflation, but many don’t mind carrying some debt around if it means they can possess the new hotness.

This behavior is boosting the fortunes of buy now, pay later (BNPL) companies, but their valuations will hinge on finding the right mix of market, customer base and revenue model, reports Alex Wilhelm in his analysis of Australian BNPL company Zip’s proposal to buy rival Sezzle.

Sezzle and Zip’s revenue are worth much less than larger rival Affirm’s, which could be attributed to the latter’s presence in the U.S., and its higher take-rates.

“But the huge gap in worth between BNPL revenues at Zip and Sezzle and Affirm should give BNPL startups pause,” he writes.

“Is your startup more like Affirm or more like its smaller competitors? And if you are priced more like Affirm, why? Do you deserve the premium?”

What’s your BNPL startup really worth?

Implement differential privacy to power up data sharing and cooperation

climbing ropes connected by carabiner
Image Credits: massimo colombo (opens in a new window) / Getty Images

Preserving customer privacy is paramount, but as increasing amounts of data intermingle, many organizations are falling short.

Differential privacy is the answer to this problem thanks to an approach that involves “sharing data processing results combined with random noise so that the output does not tell a would-be attacker anything statistically significant about a target,” write Maxime Agostini, the co-founder and CEO of Sarus, and Tianhui Michael Li, founder of The Data Incubator.

Agostini and Li explain how differential privacy works, how to select the right architecture to implement it, and facilitate data sharing, and include a list of open source libraries companies can get started with.

Implement differential privacy to power up data sharing and cooperation

More TechCrunch

ChatGPT, OpenAI’s text-generating AI chatbot, has taken the world by storm. What started as a tool to hyper-charge productivity through writing essays and code with short text prompts has evolved…

ChatGPT: Everything you need to know about the AI-powered chatbot

The next few weeks could be pivotal for Worldcoin, the controversial eyeball-scanning crypto venture co-founded by OpenAI’s Sam Altman, whose operations remain almost entirely shuttered in the European Union following…

Worldcoin faces pivotal EU privacy decision within weeks

It’s unusual for three major AI providers to all be down at the same time, which could signal a broader infrastructure issues or internet-scale problem.

AI apocalypse? ChatGPT, Claude and Perplexity all went down at the same time

OpenAI’s chatbot ChatGPT has been down for several users across the globe for the last few hours.

OpenAI fixes the issue that caused ChatGPT outage for several hours

True Fit, the AI-powered size-and-fit personalization tool, has offered its size recommendation solution to thousands of retailers for nearly 20 years. Now, the company is venturing into the generative AI…

True Fit leverages generative AI to help online shoppers find clothes that fit

Audio streaming service TuneIn is teaming up with Discord to bring free live radio to the platform. This is TuneIn’s first collaboration with a social platform and one that is…

Discord and TuneIn partner to bring live radio to the social platform

The early victors in the AI gold rush are selling the picks and shovels needed to develop and apply artificial intelligence. Just take a look at data-labeling startup Scale AI…

Scale AI founder Alexandr Wang is coming to Disrupt 2024

Try to imagine the number of parts that go into making a rocket engine. Now imagine requesting and comparing quotes for each of those parts, getting approvals to purchase the…

Engineer brothers found Forge to modernize hardware procurement

Raspberry Pi has released a $70 AI extension kit with a neural network inference accelerator that can be used for local inferencing, for the Raspberry Pi 5.

Raspberry Pi partners with Hailo for its AI extension kit

When Stacklet’s founders, Travis Stanfield and Kapil Thangavelu, came out of Capital One in 2020 to launch their startup, most companies weren’t all that concerned with constraining cloud costs. But…

Stacklet sees demand grow as companies take cloud cost control more seriously

Fivetran’s Managed Data Lake Service aims to remove the repetitive work of managing data lakes.

Fivetran launches a managed data lake service

Lance Riedel and Nigel Daley both spent decades in search discovery, but it was while working at Pinterest that they began trying to understand how to use search engines to…

How a couple of former Pinterest search experts caught Biz Stone’s attention

GetWhy helps businesses carry out market studies and extract insights from video-based interviews using AI.

GetWhy, a market research AI platform that extracts insights from video interviews, raises $34.5M

AI-powered virtual physical therapy platform Sword Health has seen its valuation soar 50% to $3 billion.

Sword Health raises $130 million and its valuation soars to $3 billion

Jeffrey Katzenberg and Sujay Jaswa, along with three general partners, manage $1.5 billion in assets today through their Build, Venture and Seed strategies.

WndrCo officially gets into venture capital with fresh $460M across two funds

The startup targets the middle ground between platforms that offer rigid templates, and those that facilitate a full-control approach.

Storyblok raises $80M to add more AI to its ‘headless’ CMS aimed at non-technical people

The startup has been pursuing a ground-up redesign of a well-understood technology.

‘Star Wars’ lasers and waterfalls of molten salt: How Xcimer plans to make fusion power happen

Sékr, a startup that offers a mobile app for outdoor enthusiasts and campers, is launching a new AI tool for planning road trips. The new tool, called Copilot, is available…

Travel app Sékr can plan your next road trip with its new AI tool

Microsoft’s education-focused flavor of its cloud productivity suite, Microsoft 365 Education, is facing investigation in the European Union. Privacy rights non-profit noyb has just lodged two complaints with Austria’s data…

Microsoft hit with EU privacy complaints over schools’ use of 365 Education suite

Since the shock of Russia’s 2022 invasion of Ukraine, solar energy has been having a moment in Europe. Electricity prices have been going up while the investment required to get…

Samara is accelerating the energy transition in Spain one solar panel at a time

Featured Article

DEI backlash: Stay up-to-date on the latest legal and corporate challenges

It’s clear that this year will be a turning point for DEI.

18 hours ago
DEI backlash: Stay up-to-date on the latest legal and corporate challenges

The keynote will be focused on Apple’s software offerings and the developers that power them, including the latest versions of iOS, iPadOS, macOS, tvOS, visionOS and watchOS.

Watch Apple kick off WWDC 2024 right here

Hello and welcome back to TechCrunch Space. Unfortunately, Boeing’s Starliner launch was delayed yet again, this time due to issues with one of the three redundant computers used by United…

TechCrunch Space: China’s victory

The court ruling said that Fearless Fund’s Strivers Grant likely violates the Civil Rights Act of 1866, which bans the use of race in contracts.

An appeals court rules that VC Fearless Fund cannot issue grants to Black women, but the fight continues

Instagram Threads is rolling out the ability for users to signal which sort of posts they wanted to see more or less of by swiping.

You can now customize your For You feed on Threads using swipes

The Japanese billionaire who commissioned SpaceX for a private mission around the moon on a Starship rocket has abruptly canceled the project, citing ongoing uncertainties around when the launch vehicle…

Japanese billionaire pulls plug on private ‘dearMoon’ lunar Starship mission

Malicious actors are abusing generative AI music tools to create homophobic, racist, and propagandic songs — and publishing guides instructing others how to do so. According to ActiveFence, a service…

People are using AI music generators to create hateful songs

As WWDC 2024 nears, all sorts of rumors and leaks have emerged about what iOS 18 and its AI-powered apps and features have in store.

What to expect from Apple’s AI-powered iOS 18 at WWDC

Dallas is the second city that Cruise is easing its way back into after pulling its entire U.S. fleet late last year.

GM’s Cruise is testing robotaxis in Dallas again

Featured Article

After raising $100M, AI fintech LoanSnap is being sued, fined, evicted

The company has been sued by at least seven creditors, including Wells Fargo.

22 hours ago
After raising $100M, AI fintech LoanSnap is being sued, fined, evicted