Startups

Founders must learn how to build and maintain circles of trust with investors

Comment

Human Crowd Surrounding Three People on White Background
Image Credits: MicroStockHub (opens in a new window) / Getty Images

Matt Cohen

Contributor
Matt Cohen, founder and managing partner of Ripple Ventures, was the founding investor of Turnstyle Solutions, which was acquired by Yelp in 2017.

More posts from Matt Cohen

Many VCs tout their mentorship and hands-on approach to founders, especially those who run early-stage startups. But in the recent era of lightning-fast rounds closing at sky-high valuations, the cap tables of early-stage startups are becoming increasingly crowded.

This isn’t to say that the value VCs bring has diminished. If anything, it’s quite the opposite — this new dynamic is forcing founders to be extremely selective about exactly who is sitting around their mentorship table. It’s simply not possible to have numerous deep and meaningful relationships to extract maximum value at the early stage from seasoned investors.

Founders should definitely pursue big rounds at sky-high valuations, but it’s important that they recognize how important it is to manage who they allow into their mentorship circles. Initially, founders should make sure their first layer consists of the real “doers” — usually angels and early venture investors who founders meet with weekly (or more frequently) to help solve some of the most granular problems.

Everything from hiring to operational hurdles all the way to deeper, more personal challenges like balancing family life with a rapidly growing startup.

This circle is where the real mentorship happens, where founders can be open and vulnerable. For obvious reasons, this circle has to be small, and usually consist of two to six people at most. Anything more simply becomes unwieldy and leaves founders spending more time managing these relationships than actually building their company.

The second layer should consist of the “quarterly crowd” of investors. These aren’t necessarily people who are uninterested or unwilling to participate in the nitty gritty of running the company, but this circle tends to consist of VCs who make dozens of investments per year. They, like their founders, aren’t capable of managing 50 relationships on a weekly basis, so their touch points on company issues tend to move slower or less frequently.

That isn’t necessarily a bad thing, and we often see this circle of investors making extremely meaningful impacts on their portfolio companies through networking opportunities, key hires, partnerships and investor intros. Occasionally, they’ll roll up their sleeves on certain issues, but founders should expect this circle to move a bit slower and be less engaged than their closest group of investors.

The most distant group of investors, say the outer layer, seems to be the most rapidly growing circle in recent months. Massive liquidity in the monetary systems, huge IPO returns and massive growth in the VC space has led to increased competition in funding rounds. These dynamics have given rise to huge valuations, huge check sizes and funding rounds that close in days or weeks instead of months.

Founders have unprecedented leverage in this competitive market and are often able to set the terms, create FOMO and accelerate the hype train to never-before-seen speeds. They are able to raise huge rounds that often create crowded cap tables full of excited-to-be-here strangers. While some of the investors in this group are more than happy to lend a helping hand and make themselves available to solve problems and mentor founders, many of them write the check and are never heard from again.

There’s certainly a place for this group in the founder/investor ecosystem, but it’s important that founders manage their expectations with the outer layer and remember that they should always have a strong foundation of mentors in the inner and middle layers who they can consistently count on.

Founders should also be aware of a few pitfalls that arise when building these circles. First of all, get references! Talk to other founders in your network and within the portfolios of the investors you’re considering. Use direct messages and calls instead of partner introductions in order to remove any incentive they might have to provide fluffy or inaccurate information.

Next, test the waters with your potential investors before committing. See if they are willing to provide some type of value-add support before they write the check — like how developers are given take-home assignments when applying for a new role. Feel free to request take-home assignments from your potential investors and measure their responses accordingly. Lastly, make sure that every investor/adviser has some of their personal money in the game. Even if the investment is small, any amount better aligns founders and advisers for the long term.

If any investors ask for advisory shares, make sure they are on a vesting schedule similar to the way employees are, and make sure you provide clearly defined KPIs to determine success. It’s also best to only offer advisory shares to strategic investors, not institutional ones.

How founders manage their VC circles can mean the difference in success or failure for a thousand different reasons. Failure to leverage layer-one VCs could mean that the company never gets off the ground, failure to manage the middle layer could hinder the pace of scaling, and failure to manage the outer layer could result in extreme dilution for founders. However, if founders assemble their VC circles properly, amazing things can happen — and they do.

5 factors founders must consider before choosing their VC

More TechCrunch

Fresh off the success of its first mission, satellite manufacturer Apex has closed $95 million in new capital to scale its operations.  The Los Angeles-based startup successfully launched and commissioned…

Apex’s off-the-shelf satellite bus business attracts $95M in new funding

After educating the D.C. market, YC aims to leverage its influence, particularly in areas like competition policy.

DC’s political class doesn’t know Y Combinator exists — yet

Lina Khan says the FTC wants to be effective in its enforcement strategy, which is why it has been taking on lawsuits that “go up against some of the big…

FTC Chair Lina Khan tells TechCrunch the agency is pursuing the ‘mob bosses’ in Big Tech

With dozens of antitrust cases and close to a hundred on the consumer protection side, the agency is now turning to innovative tactics to help it fight fraud, particularly in…

FTC Chair Lina Khan shares how the agency is looking at AI

The ability to pause your activity rings is a minor feature update for most, but for those of us who obsess about such things to an unhealthy degree, it’s the…

Apple Watch is finally adding a feature I’ve been requesting for years

Featured Article

Why Apple is taking a small-model approach to generative AI

It’s a very Apple approach in the sense that it prioritizes a frictionless user experience above all.

8 hours ago
Why Apple is taking a small-model approach to generative AI

When generative AI tools started making waves in late 2022 after the launch of ChatGPT, the finance industry was one of the first to recognize these tools’ potential for speeding…

Linq raises $6.6M to use AI to make research easier for financial analysts

In addition to the federal funding, the state of New Mexico — where SolAero is based — committed to providing financing and incentives that value $25.5 million.

Biden administration looks to give Rocket Lab $24M to boost space-grade solar cell production

Some of the new Apple Intelligence features that Apple debuted at WWDC 2024 don’t even feel like AI, they just feel like smarter tools. 

Apple’s AI, Apple Intelligence, is boring and practical — that’s why it works

The TechCrunch team runs down all of the biggest news from the Apple WWDC 2024 keynote in an easy-to-skim digest.

Here’s everything Apple announced at the WWDC 2024 keynote, including Apple Intelligence, Siri makeover

Jordan Meyer and Mathew Dryhurst founded Spawning AI to create tools that help artists exert more control over how their works are used online. Their latest project, called Source.Plus, is…

Spawning wants to build more ethical AI training datasets

After leading the social media landscape, TikTok appears to be interested in challenging Google’s dominance in search. The company confirmed to TechCrunch that it’s testing the ability for users to…

TikTok comes for Google as it quietly rolls out image search capabilities in TikTok Shop

General Motors is investing $850 million into Cruise as the autonomous vehicle subsidiary slowly makes its way back to testing in Phoenix, Dallas and, as of Tuesday, Houston. GM’s CFO…

GM gives Cruise $850M lifeline as it relaunches robotaxis in Houston

These messaging features, announced at WWDC 2024, will have a significant impact on how people communicate every day.

At last, Apple’s Messages app will support RCS and scheduling texts

Welcome to TechCrunch Fintech! This week, we’re looking at Rippling’s controversial decision to ban some former employees from selling their stock, Carta’s massive valuation drop, a GenZ-focused fintech raise, and…

Rippling’s tender offer decision draws mixed — and strong — reactions

Google is finally making its Gemini Nano AI model available to Pixel 8 and 8a users after teasing it in March.

Google’s June Pixel feature drop brings Gemini Nano AI model to Pixel 8 and 8a users

At WWDC 2024, Apple introduced new options for developers to promote their apps and earn more from them in the App Store.

Apple adds win-back subscription offers and improved search suggestions to the App Store

iOS 18 will be available in the fall as a free software update.

Here are all the devices compatible with iOS 18

The acquisition comes as BeReal was struggling to grow its user base and was looking for a buyer.

BeReal is being acquired by mobile apps and games company Voodoo for €500M

Unlike Light’s older phones, the Light III sports a larger OLED display and an NFC chip to make way for future payment tools, as well as a camera.

Light introduces its latest minimalist phone, now with an OLED screen but still no addictive apps

Since April, a hacker with a history of selling stolen data has claimed a data breach of billions of records — impacting at least 300 million people — from a…

The mystery of an alleged data broker’s data breach

Diversity Spotlight is a feature on Crunchbase that lets companies add tags to their profiles to label themselves.

Crunchbase expands its diversity-tracking feature to Europe

Thanks to Apple’s newfound — and heavy — investment in generative AI tech, the company had loads to showcase on the AI front, from an upgraded Siri to AI-generated emoji.

The top AI features Apple announced at WWDC 2024

A Finnish startup called Flow Computing is making one of the wildest claims ever heard in silicon engineering: by adding its proprietary companion chip, any CPU can instantly double its…

Flow claims it can 100x any CPU’s power with its companion chip and some elbow grease

Five years ago, Day One Ventures had $11 million under management, and Bucher and her team have grown that to just over $450 million.

The VC queen of portfolio PR, Masha Bucher, has raised her largest fund yet: $150M

Particle announced it has partnered with news organization Reuters to collaborate on new business models and experiments in monetization.

AI news reader Particle adds publishing partners and $10.9M in new funding

Mistral AI has closed its much-rumored Series B funding round, raising €600 million (around $640 million) in a mix of equity and debt.

Paris-based AI startup Mistral AI raises $640M

Cognigy is helping create AI that can handle the highly repetitive, rote processes center workers face daily.

Cognigy lands cash to grow its contact center automation business

ChatGPT, OpenAI’s text-generating AI chatbot, has taken the world by storm. What started as a tool to hyper-charge productivity through writing essays and code with short text prompts has evolved…

ChatGPT: Everything you need to know about the AI-powered chatbot

Featured Article

Raspberry Pi is now a public company

Raspberry Pi priced its IPO on the London Stock Exchange on Tuesday morning at £2.80 per share, valuing it at £542 million, or $690 million at today’s exchange rate.

20 hours ago
Raspberry Pi is now a public company