Enterprise

How Google Cloud learned to embrace its partner ecosystem

Comment

The Google Cloud logo on tan background
Image Credits: Sean Gallup / Getty Images

Google Cloud’s annual Next event is happening in San Francisco next week (and we’ll be on the ground to cover all of the announcements), but ahead of the event, Google Cloud today put a spotlight on its partner ecosystem. It’s no secret that in its early days, Google’s cloud efforts were somewhat hindered by its inexperience in working with large enterprises and the consultancies, professional service firms and partners they rely on. But when Thomas Kurian took on the CEO role in 2019, he set Google Cloud on a path to build out that expertise and an open partner ecosystem, which is now starting to pay off.

In a blog post today, Google puts its focus on its AI and data services partners like Confluent, DataRobot, MongoDB, Redis, DataStax, Elastic and Neo4j. Given the current hype around generative AI, that’s perhaps no surprise, but this is also the story of Google Cloud learning how to sell to enterprises and embracing more traditional ways of selling to them.

“We have support from the top all the way to the bottom — top-down from Thomas [Kurian] — on us creating the most open ecosystem we can,” Stephen Orban, the VP for Migrations, Independent Software Vendors (ISVs) and Marketplace at Google Cloud, told me. “We build our products and services on open standards and embrace that from a product development perspective, but we’re also making sure we have the most open ecosystem […] where we have ISVs and partners who both complement and extend our platform that we lean into quite heavily — and we view it as a strategic lever for our growth.” When the ISVs grow, Google Cloud grows, after all.

One muscle Google Cloud had to build over the years is co-selling with its partners. In its early days, Google hoped that its technology would essentially sell itself, but these days, the Google Cloud marketplace is stocked with solutions from hundreds of vendors, many of which have close relationships with Google (and the other hyperclouds) to market and sell their products together.

Alan Chhabra, MongoDB’s executive VP for worldwide partners and international sales, noted that he thinks this change is in part due to Kurian’s experience at Oracle. “I was very excited because I knew of Thomas’s history and experience and accomplishments at Oracle. He was an engineering-first CEO but really understood go-to-market. I consider him very similar to MongoDB CEO Dev Ittycheria. They know how to cross engineering with sales better than most CEOs in the world and I felt like Google needed that at the time — because it is a balance.”

He explained that MongoDB quickly established a close business and engineering partnership with Google after Kurian took over. “We had a phone call and in that call, Thomas explained that he wanted to be the cloud that embraced open source,” Chhabra said.

It’s worth noting that at the time, many open source businesses, including MongoDB, were wrestling with how to react to the likes of AWS releasing their own services based on existing open source projects. It was at Kurian’s first Cloud Next in 2019 that the company announced that it would deeply integrate products from open source companies like Confluent, DataStax, Elastic, InfluxData, MongoDB, Neo4j and Redis Labs — a list that looks quite similar to the partners the company is highlighting today. While Google didn’t spell it out at the time, that announcement was very much meant to draw a line between how Google Cloud and AWS were going to work with open source companies.

That approach is now paying off for Google and its partners. “I remember that moment because they were there for the open source community,” Chhabra said. “They were there for database and data companies like MongoDB and we remember that and loyalty is important to us. Since then, we’ve had phenomenal growth between the two companies, especially in verticals like retail. And we’ve got a commitment with Google and they’ve committed items to us.”

Data is obviously the lifeblood of AI and even though Microsoft, thanks in large parts to its OpenAI partnership, is often seen as a leader, many enterprises specifically use Google Cloud because of its AI services like Vertex AI.

DataRobot CEO Debanjan Saha, who previously worked at AWS and Google, echoed what I heard from other partners as well: “If you look at Google, for a long time, they were a consumer company. The cloud is probably the first enterprise business for them. And there’s a little bit of learning that Google is going through. I think they made a huge amount of progress in the last three or four years, especially after Thomas Kurian took charge of the cloud business. But still, relatively speaking, Microsoft, for example, has been doing that longer than Google has, but I think Google is learning very fast and the gap is closing.”

He noted areas where Google could still improve, including the processes for co-marketing, co-selling and marketplace execution. “I know that they’re working really hard on those,” Saha added.

Google’s Orban noted that the company often looks for partners that complement its services. “That’s all about recruiting the ISV, making sure they’re well-architected on Google Cloud with their solution. Most ISVs, I would say, lean towards the SaaS model now. They’re building their SaaS in such a way that it is optimized for going to market with us. It’s about building the joint go-to-market together.”

These days, those discussions also often become about generative AI and how Google can help enterprises leverage it. “GenAI has overnight become a CEO- and boardroom-level conversation, where cloud migrations sometimes are traditionally a CIO-level agenda,” Orban said. “So overnight, we’ve seen the demand from customers from very high up in the organization. And we’re in a very fortunate position where a lot of customers have come to trust and recognize Google as a brand for artificial intelligence.”

He noted that while Google has its own foundational models, it still partners with the likes of Anthropic and Cohere. “Our strategy is quite explicit: to build the most open and innovative AI ecosystem on Earth,” he said. “If our customers want to work with a particular partner, we want to be there to support them and make sure that they have a great experience on Google Cloud.”

Google Cloud’s new CEO on gaining customers, startups, supporting open source and more

More TechCrunch

Here are quick hits of the biggest news from the keynote as they are announced.

Google I/O 2024: Everything announced so far

Google Play has a new discovery feature for apps, new ways to acquire users, updates to Play Points, and other enhancements to developer-facing tools.

Google Play preps a new full-screen app discovery feature and adds more developer tools

Soon, Android users will be able to drag and drop AI-generated images directly into their Gmail, Google Messages and other apps.

Gemini on Android becomes more capable and works with Gmail, Messages, YouTube and more

Veo can capture different visual and cinematic styles, including shots of landscapes and timelapses, and make edits and adjustments to already-generated footage.

Google gets serious about AI-generated video at Google I/O 2024

In addition to the body of the emails themselves, the feature will also be able to analyze attachments, like PDFs.

Gemini comes to Gmail to summarize, draft emails, and more

The summaries are created based on Gemini’s analysis of insights from Google Maps’ community of more than 300 million contributors.

Google is bringing Gemini capabilities to Google Maps Platform

Google says that over 100,000 developers already tried the service.

Project IDX, Google’s next-gen IDE, is now in open beta

The system effectively listens for “conversation patterns commonly associated with scams” in-real time. 

Google will use Gemini to detect scams during calls

The standard Gemma models were only available in 2 billion and 7 billion parameter versions, making this quite a step up.

Google announces Gemma 2, a 27B-parameter version of its open model, launching in June

This is a great example of a company using generative AI to open its software to more users.

Google TalkBack will use Gemini to describe images for blind people

Firebase Genkit is an open source framework that enables developers to quickly build AI into new and existing applications.

Google launches Firebase Genkit, a new open source framework for building AI-powered apps

This will enable developers to use the on-device model to power their own AI features.

Google is building its Gemini Nano AI model into Chrome on the desktop

Google’s Circle to Search feature will now be able to solve more complex problems across psychics and math word problems. 

Circle to Search is now a better homework helper

People can now search using a video they upload combined with a text query to get an AI overview of the answers they need.

Google experiments with using video to search, thanks to Gemini AI

A search results page based on generative AI as its ranking mechanism will have wide-reaching consequences for online publishers.

Google will soon start using GenAI to organize some search results pages

Google has built a custom Gemini model for search to combine real-time information, Google’s ranking, long context and multimodal features.

Google is adding more AI to its search results

At its Google I/O developer conference, Google on Tuesday announced the next generation of its Tensor Processing Units (TPU) AI chips.

Google’s next-gen TPUs promise a 4.7x performance boost

Google is upgrading Gemini, its AI-powered chatbot, with features aimed at making the experience more ambient and contextually useful.

Google reveals plans for upgrading AI in the real world through Gemini Live at Google I/O 2024

Veo can generate few-seconds-long 1080p video clips given a text prompt.

Google’s image-generating AI gets an upgrade

At Google I/O, Google announced upgrades to Gemini 1.5 Pro, including a bigger context window. .

Google’s generative AI can now analyze hours of video

The AI upgrade will make finding the right content more intuitive and less of a manual search process.

Google Photos introduces an AI search feature, ‘Ask Photos’

Apple released new data about anti-fraud measures related to its operation of the iOS App Store on Tuesday morning, trumpeting a claim that it stopped over $7 billion in “potentially…

Apple touts stopping $1.8B in App Store fraud last year in latest pitch to developers

Online travel agency Expedia is testing an AI assistant that bolsters features like search, itinerary building, trip planning, and real-time travel updates.

Expedia starts testing AI-powered features for search and travel planning

Welcome to TechCrunch Fintech! This week, we look at the drama around TabaPay deciding to not buy Synapse’s assets, as well as stocks dropping for a couple of fintechs, Monzo raising…

Inside TabaPay’s drama-filled decision to abandon its plans to buy Synapse’s assets

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned. The…

Threat actor scraped Dell support tickets, including customer phone numbers

If you write the words “cis” or “cisgender” on X, you might be served this full-screen message: “This post contains language that may be considered a slur by X and…

On Elon’s whim, X now treats ‘cisgender’ as a slur

The keynote kicks off at 10 a.m. PT on Tuesday and will offer glimpses into the latest versions of Android, Wear OS and Android TV.

Google I/O 2024: Watch the AI reveals live

Facebook once had big ambitions to be a major player in enterprise communication and productivity, but today the social network’s parent company Meta will be closing a very significant chapter…

Meta is shutting down Workplace, its enterprise communications business

The Oversight Board has overturned Meta’s decision to take down a documentary revealing the identities of child abuse victims in Pakistan.

Meta’s Oversight Board overturns takedown decision for Pakistan child abuse documentary

Adam Selipsky is stepping down from his role as CEO of Amazon Web Services, Amazon has confirmed to TechCrunch.  In a memo shared internally by Amazon CEO Andy Jassy and…

AWS CEO Adam Selipsky steps down