Venture

TechCrunch+ roundup: No-code investor survey, Zendesk’s next steps, Series A tips

Comment

A cable car crosses Lombard Street at dawn in San Francisco.
Image Credits: Jon Hicks (opens in a new window) / Getty Images

When we published our last low-code/no-code investor survey in August 2020, the former president had decided to ban TikTok, Epic was filing antitrust cases against Apple and Google, and movie theaters around the U.S. were shuttering to slow the spread of the then-novel coronavirus.

Seems like a long time ago.

Since then, many of the key trends and themes we surfaced have come to pass: Airtable clinched an $11 billion valuation in December 2021 after raising a $735 million Series F with help from Salesforce Ventures and Michael Dell’s MSD Capital.


Full TechCrunch+ articles are only available to members
Use discount code TCPLUSROUNDUP to save 20% off a one- or two-year subscription


Not to be outdone, Microsoft’s Power Fx low-code programming language that it launched in 2018 now connects hundreds of apps. The rapid shift to digital since the pandemic began has turned many companies into converts, particularly now that DevOps talent is in such high demand.

Eighteen months ago, many people were still getting comfortable with no-code and low-code. Today, “it’s transforming entire categories of enterprise software,” says Navin Chaddha, managing director at VC firm Mayfield.

To learn more about how the space has evolved “and when they expect their investments to start paying off,” Karan Bhasin interviewed:

  • Sri Pangulur, partner, and Paul Lee, partner, Tribe Capital
  • Ganesh Bell, managing director, Insight Partners
  • Renato Valente, general partner, Iporanga Ventures
  • Mo Islam, partner, Threshold Ventures
  • Tommi Uhari, founding partner, Karma Ventures
  • Navin Chaddha, managing director, Mayfield
  • Alex Nichols, vice-president and Laela Sturdy, general partner, CapitalG
  • Raviraj Jain, partner, Lightspeed Ventures

Thanks very much for reading TechCrunch+ this week!

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

10 investors discuss the no-code and low-code landscape in Q1 2022

Why I’m using a credit facility to grow my startup

Final stone being placed by hand on a balancing miniature model bridge made of small flat rocks outside
Image Credits: Henrik Sorensen (opens in a new window) / Getty Images

Entrepreneurs who want to accelerate growth and retain more of their equity may understand SPACs, peer-to-peer lending and crowdfunding, but for some startups, securing a credit facility is also a viable option.

With a credit line, early-stage companies can ramp up hiring and product development, using additional resources to validate ideas in the marketplace. Depending on your business, extending credit to customers can also jump-start growth and lock in financial stability.

“For our business model, raising a credit facility to fund all of the spend for our customers made the most sense,” says Torpago CEO Brent Jackson.

His company secured $77 million in funding, “of which $75 million was a revolving credit facility, and the remaining was in equity.”

Doing so permitted Jackson to extend lines of credit to customers “and incorporate that debt into our capital stack in a way that minimizes the long-term cost of capital.”

In a TC+ guest post, he walks readers through the process of raising debt equity, keeping employees informed, and finding a lender to work with. “There was a lot of learning on the go,” he acknowledged.

Why I’m using a credit facility to grow my startup

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

Deepscribe
Image Credits: Index Ventures / DeepScribe

While raising a Series A for AI-powered medical transcription platform DeepScribe, CEO and co-founder Akilesh Bapu set clear timelines for the investors he approached.

Index Ventures partner Nina Achadjian received Bapu’s pitch deck while she was still on vacation, but the founder wouldn’t let her schedule a meeting for the following week.

As it turned out, Bapu’s instincts served him well.

“When I walked out of the meeting, I went immediately to one of my partners, and was like, ‘Finally, I found the company that is following the right approach,” said Achadjian.

Leverage early investors when raising a Series A, says DeepScribe’s Akilesh Bapu

After 2 rejected deals, Zendesk considers its next steps

On Friday, 29 January, 2021, in Dublin, Ireland. (Photo by Artur Widak/NurPhoto via Getty Images)
Image Credits: NurPhoto / Getty Images

Zendesk is doing very well: in 2021, revenue increased 30% year-over-year. A glance at the outlook section of its earnings announcement suggests that more growth is in store.

But on the same day it released those results, the company also rejected a proposed $17 billion acquisition by a consortium of private equity firms, saying the deal “undervalued the company.”

At the time, Zendesk was angling to purchase Momentive/SurveyMonkey for $4.13 billion, but last Friday, we learned that Zendesk’s shareholders weren’t as eager to enter the customer experience business as CEO/founder Mikkel Svane.

Now that the Momentive deal is dead, Ron Miller and Alex Wilhelm performed a post mortem.

“Was Momentive’s potential revenue sufficient to justify the price tag that Zendesk was ready to pay, its plunge into the customer experience market, and the fact that it would have led the acquirer away from its core customer service orientation?

After 2 rejected deals, Zendesk considers its next steps

What’s your BNPL startup really worth?

Image Credits: Nigel Sussman (opens in a new window)

Consumers are burdened by stagnant wages and inflation, but many don’t mind carrying some debt around if it means they can possess the new hotness.

This behavior is boosting the fortunes of buy now, pay later (BNPL) companies, but their valuations will hinge on finding the right mix of market, customer base and revenue model, reports Alex Wilhelm in his analysis of Australian BNPL company Zip’s proposal to buy rival Sezzle.

Sezzle and Zip’s revenue are worth much less than larger rival Affirm’s, which could be attributed to the latter’s presence in the U.S., and its higher take-rates.

“But the huge gap in worth between BNPL revenues at Zip and Sezzle and Affirm should give BNPL startups pause,” he writes.

“Is your startup more like Affirm or more like its smaller competitors? And if you are priced more like Affirm, why? Do you deserve the premium?”

What’s your BNPL startup really worth?

Implement differential privacy to power up data sharing and cooperation

climbing ropes connected by carabiner
Image Credits: massimo colombo (opens in a new window) / Getty Images

Preserving customer privacy is paramount, but as increasing amounts of data intermingle, many organizations are falling short.

Differential privacy is the answer to this problem thanks to an approach that involves “sharing data processing results combined with random noise so that the output does not tell a would-be attacker anything statistically significant about a target,” write Maxime Agostini, the co-founder and CEO of Sarus, and Tianhui Michael Li, founder of The Data Incubator.

Agostini and Li explain how differential privacy works, how to select the right architecture to implement it, and facilitate data sharing, and include a list of open source libraries companies can get started with.

Implement differential privacy to power up data sharing and cooperation

More TechCrunch

China has closed a third state-backed investment fund to bolster its semiconductor industry and reduce reliance on other nations, both for using and for manufacturing wafers — prioritizing what is…

China’s $47B semiconductor fund puts chip sovereignty front and center

Apple’s annual list of what it considers the best and most innovative software available on its platform is turning its attention to the little guy.

Apple’s Design Awards nominees highlight indies and startups, largely ignore AI (except for Arc)

The spyware maker’s founder, Bryan Fleming, said pcTattletale is “out of business and completely done,” following a data breach.

Spyware maker pcTattletale shutters after data breach

AI models are always surprising us, not just in what they can do, but what they can’t, and why. An interesting new behavior is both superficial and revealing about these…

AI models have favorite numbers, because they think they’re people

On Friday, Pal Kovacs was listening to the long-awaited new album from rock and metal giants Bring Me The Horizon when he noticed a strange sound at the end of…

Rock band’s hidden hacking-themed website gets hacked

Jan Leike, a leading AI researcher who earlier this month resigned from OpenAI before publicly criticizing the company’s approach to AI safety, has joined OpenAI rival Anthropic to lead a…

Anthropic hires former OpenAI safety lead to head up new team

Welcome to TechCrunch Fintech! This week, we’re looking at the long-term implications of Synapse’s bankruptcy on the fintech sector, Majority’s impressive ARR milestone, and more!  To get a roundup of…

The demise of BaaS fintech Synapse could derail the funding prospects for other startups in the space

YouTube’s free Playables don’t directly challenge the app store model or break Apple’s rules. However, they do compete with the App Store’s free games.

YouTube’s free games catalog ‘Playables’ rolls out to all users

Featured Article

A comprehensive list of 2024 tech layoffs

The tech layoff wave is still going strong in 2024. Following significant workforce reductions in 2022 and 2023, this year has already seen 60,000 job cuts across 254 companies, according to independent layoffs tracker Layoffs.fyi. Companies like Tesla, Amazon, Google, TikTok, Snap and Microsoft have conducted sizable layoffs in the first months of 2024. Smaller-sized…

8 hours ago
A comprehensive list of 2024 tech layoffs

OpenAI has formed a new committee to oversee “critical” safety and security decisions related to the company’s projects and operations. But, in a move that’s sure to raise the ire…

OpenAI’s new safety committee is made up of all insiders

Time is running out for tech enthusiasts and entrepreneurs to secure their early-bird tickets for TechCrunch Disrupt 2024! With only four days left until the May 31 deadline, now is…

Early bird gets the savings — 4 days left for Disrupt sale

AI may not be up to the task of replacing Google Search just yet, but it can be useful in more specific contexts — including handling the drudgery that comes…

Skej’s AI meeting scheduling assistant works like adding an EA to your email

Faircado has built a browser extension that suggests pre-owned alternatives for ecommerce listings.

Faircado raises $3M to nudge people to buy pre-owned goods

Tumblr, the blogging site acquired twice, is launching its “Communities” feature in open beta, the Tumblr Labs division has announced. The feature offers a dedicated space for users to connect…

Tumblr launches its semi-private Communities in open beta

Remittances from workers in the U.S. to their families and friends in Latin America amounted to $155 billion in 2023. With such a huge opportunity, banks, money transfer companies, retailers,…

Félix Pago raises $15.5 million to help Latino workers send money home via WhatsApp

Google said today it’s adding new AI-powered features such as a writing assistant and a wallpaper creator and providing easy access to Gemini chatbot to its Chromebook Plus line of…

Google adds AI-powered features to Chromebook

The dynamic duo behind the Grammy Award–winning music group the Chainsmokers, Alex Pall and Drew Taggart, are set to bring their entrepreneurial expertise to TechCrunch Disrupt 2024. Known for their…

The Chainsmokers light up Disrupt 2024

The deal will give LumApps a big nest egg to make acquisitions and scale its business.

LumApps, the French ‘intranet super app,’ sells majority stake to Bridgepoint in a $650M deal

Featured Article

More neobanks are becoming mobile networks — and Nubank wants a piece of the action

Nubank is taking its first tentative steps into the mobile network realm, as the NYSE-traded Brazilian neobank rolls out an eSIM (embedded SIM) service for travelers. The service will give customers access to 10GB of free roaming internet in more than 40 countries without having to switch out their own existing physical SIM card or…

16 hours ago
More neobanks are becoming mobile networks — and Nubank wants a piece of the action

Infra.Market, an Indian startup that helps construction and real estate firms procure materials, has raised $50M from MARS Unicorn Fund.

MARS doubles down on India’s Infra.Market with new $50M investment

Small operations can lose customers by not offering financing, something the Berlin-based startup wants to change.

Cloover wants to speed solar adoption by helping installers finance new sales

India’s Adani Group is in discussions to venture into digital payments and e-commerce, according to a report.

Adani looks to battle Reliance, Walmart in India’s e-commerce, payments race, report says

Ledger, a French startup mostly known for its secure crypto hardware wallets, has started shipping new wallets nearly 18 months after announcing the latest Ledger Stax devices. The updated wallet…

Ledger starts shipping its high-end hardware crypto wallet

A data protection taskforce that’s spent over a year considering how the European Union’s data protection rulebook applies to OpenAI’s viral chatbot, ChatGPT, reported preliminary conclusions Friday. The top-line takeaway…

EU’s ChatGPT taskforce offers first look at detangling the AI chatbot’s privacy compliance

Here’s a shoutout to LatAm early-stage startup founders! We want YOU to apply for the Startup Battlefield 200 at TechCrunch Disrupt 2024. But you’d better hurry — time is running…

LatAm startups: Apply to Startup Battlefield 200

The countdown to early-bird savings for TechCrunch Disrupt, taking place October 28–30 in San Francisco, continues. You have just five days left to save up to $800 on the price…

5 days left to get your early-bird Disrupt passes

Venture investment into Spanish startups also held up quite well, with €2.2 billion raised across some 850 funding rounds.

Spanish startups reached €100 billion in aggregate value last year

Featured Article

Onyx Motorbikes was in trouble — and then its 37-year-old owner died

James Khatiblou, the owner and CEO of Onyx Motorbikes, was watching his e-bike startup fall apart.  Onyx was being evicted from its warehouse in El Segundo, near Los Angeles. The company’s unpaid bills were stacking up. Its chief operating officer had abruptly resigned. A shipment of around 100 CTY2 dirt bikes from Chinese supplier Suzhou…

1 day ago
Onyx Motorbikes was in trouble — and then its 37-year-old owner died

Featured Article

Iyo thinks its GenAI earbuds can succeed where Humane and Rabbit stumbled

Iyo represents a third form factor in the push to deliver standalone generative AI devices: Bluetooth earbuds.

1 day ago
Iyo thinks its GenAI earbuds can succeed where Humane and Rabbit stumbled

Arati Prabhakar, profiled as part of TechCrunch’s Women in AI series, is director of the White House Office of Science and Technology Policy.

Women in AI: Arati Prabhakar thinks it’s crucial to get AI ‘right’