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WP Engine passes $100M in revenue and secures $250M investment from Silver Lake

A Smart Bear

This week we closed $250M in financing from Silver Lake , the premier technology private equity firm. The Silicon Valley-oriented technology press outlets don’t cover us because we’re not in San Francisco, even though we’re more successful than most of the startups they cover. Every day, 5% of the entire online world (roughly 3.5

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What’s Service Got to Do With It? Everything.

Entrepreneurs' Organization

With a 98% client-retention rate since our founding and the successful resolution of more than 20,000 IT support requests in 2015 alone, we’ve discovered the core to building a winning customer-service promise is to start with your team, particularly through employee recognition and staff-training programs. appeared first on THE BLOG.

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Four Steps to Making Customer Service an Organizational Priority

Entrepreneurs' Organization

The original version of this article appeared on Resonate’s blog. He joined EO in 2015. The post Four Steps to Making Customer Service an Organizational Priority appeared first on THE BLOG. Resonate is an Australian customer experience management (CEM) provider, founded by EO Sydney member Jeff Carruthers. .

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The Four Cities Every Startup Should Invest in Visiting

Entrepreneurs' Organization

Zappos also offers opportunities to learn about its company culture, which you can apply to your business. The city made major strides in 2015, and with oil and gas investors looking to profit elsewhere, more money will be flowing into the area’s startups in 2016. Boulder, Colorado.

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Investing Notes From The Inaugural Pre-Seed Summit

Haystack

OK, so microVC funds and smaller pre-seed financings could really be a thing. This narrative was laced through the event, especially with the founder of Thumbtack, Marco Zappacosta, recounting his company’s financing story. Um… wow. Over 100 invited guests got up early for a 9am mid-week summit about pre-seed.

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The Breakout Tech Company Of 2019

Haystack

As a little tradition on this blog, I’ve singled out companies starting in 2012 with Stripe ; there was Snap back in 2013; Slack in 2014 (after prematurely saying there wasn’t one); took a break in 2015-16, as I wasn’t inspired to select one then; in 2017 it was Coinbase ; and last year, 2018, it was Airtable.

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The Breakout Tech Company Of 2018

Haystack

As a little tradition on this blog, I’ve singled out companies starting in 2013 with Stripe ; there was Snap back in 2014; Slack in 2015; took a break in 2016, as I wasn’t inspired to select one then; and last year, 2017, was Coinbase.