Tomasz Tunguz

FEBRUARY 3, 2015

Each quarter, Zendesk releases a Customer Satisfaction Benchmark to help companies build more effective customer support teams. The Q4 2014 differs from the previous in an important way. Instead of comparing companies in the same industry, for example, Education, Zendesk clustered companies with similar customer support characteristics, including ticket volumes, product support complexity and a few others, which revealed some important conclusions.

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For Entrepreneurs

FEBRUARY 1, 2015

'The following is a guest post by Tim Bertrand. I have the pleasure of knowing Tim since the late 1990’s when we worked together at my last startup. Tim now heads up world wide sales and field operations at Acquia, the company behind Drupal. In this post, he offers some great advice for how to get consistent […].

SaaS 166

SaaS advice startup 166

Both Sides of the Table

FEBRUARY 1, 2015

'*. What is the role of a VC for entrepreneurs? I suppose it can be different for every founder and for different VCs but I’d like to offer you some context on what I think it is and it isn’t. I was recently contacted by an entrepreneur who was consider a few different business models for his company. I barely know the guy (or his markets) but he wanted me to weigh in one “which market I thought he should pursue.” I responded. “I can’t tell you that one approa

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VC advice consulting frameworks 353

Berkonomics

FEBRUARY 5, 2015

'Ever had a manager above you who said one thing and did another? At least once? Or in a pattern of repeats? Well, you’re not alone. Did you think less of that person for it? Would you follow that manager to the ends of the earth? Well, almost everyone has had multiple such experiences with a senior manager. And most people think less of that person than before.

culture 66

culture 66

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technology

Tomasz Tunguz

FEBRUARY 1, 2015

How much should your startup budget for its employee stock option pool? One way of answering this question is a blanket addition per year, say a 2% renewal. Another way is to look at the cash based cost of the stock based compensation. We’re going to examine the second one today by looking at the basket of 50+ SaaS companies. The chart above shows the average stock-based compensation (SBC) per employee by years since founding across the basket of publicly traded SaaS companies.

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SaaS startup investing investment 40

Both Sides of the Table

JANUARY 31, 2015

'Not everybody likes the NY Times. I happen to be a long-time fan and paid subscriber. I mostly read the op eds and have for years. I count amongst my favorite people to read from the left & the right as David Brooks, Thomas Friedman & Paul Krugman (and was a big fan of the late William Saffire). I also read almost every Maureen Dowd post even though I don’t always agree with her politics or viewpoints I find it interesting to get other perspectives than my own.

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media startup 317

Tomasz Tunguz

FEBRUARY 5, 2015

In 2011, a team of researchers from Stanford and Harvard led by Teresa Amabile collected daily work journals from more than 250 people at large and small companies in a variety of roles. In each journal entry, an employee described one work event that stood out that day. Over the course of a few months, the study received more than 12,000 responses.

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Tomasz Tunguz

FEBRUARY 4, 2015

SaaS companies are marvelous businesses. They are more predictable than most other kinds of companies and in addition they demonstrate leverage from technology. The best SaaS companies are able to build strong brands, develop scalable products and hire teams to bring those products to market effectively. To show the power of the convergence of these forces, I’ve analyzed the employee productivity patterns of the 50+ publicly traded SaaS companies.

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SaaS development technology 40

Tomasz Tunguz

FEBRUARY 2, 2015

At Google, Product Reviews were held on Fridays at 130pm in a big room with a long table, two projection screens at one end and red couches along the walls called Marrakesh in Building 42. Each week, Eric, Larry and Sergey invited three product and engineering teams to present their progress each for about 30 minutes. On several occasions, I updated the executive team on the status of our team’s project, social network monetization.

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frameworks networking support 40

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development

Both Sides of the Table

FEBRUARY 3, 2015

'My long-time friend Jason Lemkin is on the verge of launching a spectacular SaaS conference called SaaStr this week. What Jason has achieved in no time flat in VC is astounding. Without inventing the browser he has single-handedly created a personal VC brand on a shoestring. And as I’ve written about before – building a personal brand is extremely important in today’s competitive job market.

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