Gust
DECEMBER 24, 2012
Image via Facebook. New product startups rightfully begin with a heads-down focus on creating the ultimate product – whether it’s a new technology, a new look and ease of use, or a new low-cost delivery approach. Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it.
Berkonomics
DECEMBER 27, 2012
Investors sometimes join into investment rounds that have been pre-negotiated by others, receiving the paperwork already created by attorneys from that negotiation. It is not uncommon for a sharp investor to discover a “stinky” clause or two in such agreements when reading them in preparation for signing. Bill Payne came across just such a stinky clause in a recent deal we both were late in the process of joining.
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This is going to be BIG.
DECEMBER 25, 2012
I run a weekly newsletter of tech events in NYC where I throw in some other musings as well. This week, I thought about the holiday break and some things people could think about to have the kind of 2013 they want to have--more positive, more interesting, more authentic. I suggested making some lists, and so I've published them here: Three people I’m actually friends with that I would like to be better friends with.
abovethecrowd.com
DECEMBER 26, 2012
Over the past several years, I have become a huge fan of Mark Armstrong’s web service, Longreads. For those of you that don’t know, Longreads is a Twitter handle ( @longreads ), and a web service ( www.longreads.com ) that points to the best long form content on the Internet. At its core, it’s an amazingly effective editorial and discovery engine. Combined with a product like Instapaper, it creates an online/offline reading experience that feels purpose-built for a tablet world.
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Gust
DECEMBER 27, 2012
1. Understand your business. It sounds obvious, but the majority of entrepreneurs who pitch me have obviously never thought through many of the major issues surrounding their companies. You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention.
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