Revealed: Why Acknowledging a B2B Customer’s Emotions is So Important

Research dispels a common myth about B2B customers and challenges traditional B2B marketing approaches

Cynthia Marinakos
Entrepreneurship Handbook
8 min readMay 12, 2021

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Illustration by Cynthia Marinakos.

Paul is the director of a small plastering business. He’d tendered for a large project, worth $2.2 million — and had been invited to meet the director of the building company…

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