Entrepreneurs' Organization

MARCH 8, 2024

“By leveraging our extensive networks, we open doors to potential customers, service providers, partners, and cutting-edge operational resources, creating a robust ecosystem for growth and innovation,” Cindy explained. To that end, Shaivi offers branding and communication services to women entrepreneurs At Cost.

education 258

education support entrepreneurs mentorship 258

The Groove Blog

MARCH 6, 2024

Customer satisfaction is critical for the success of any business, particularly in high-competition environments. Goes without saying that customer satisfaction is directly correlated with customer support quality. appeared first on Groove Blog.

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support 67

The Groove Blog

MARCH 28, 2024

A well-written customer support email can make all the difference between refund and a cross-sell (or long-term customer loyalty.)

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support 62

Entrepreneurs' Organization

JULY 12, 2023

As Harvard Business School professor Clayton Christensen said, “People don’t buy your product or service. Putting the customer’s progress as the central focus of what your business does is a critical component of scaling, but so is operational profitably. That’s what is called the “customer’s job”. But how do you get there?

innovation 244

innovation sustainability consulting SaaS 244

Entrepreneurs' Organization

JANUARY 3, 2024

Should I use AI to help with a blog? Local SEO How often have you searched stores or services near your location on Google Maps? Asking clients or customers to post reviews of their experience on your Google Maps profile. Blogging Even today, a blog can represent a dramatic increase in lead generation.

strategy 244

strategy media creativity education 244

The Groove Blog

FEBRUARY 15, 2024

It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […] The post AI Customer Service: How To Start? appeared first on Groove Blog.

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support 67

Both Sides of the Table

OCTOBER 19, 2009

On December 2nd, 2006 I wrote the blog post published later in this post when I was CEO of startup Koral about my experiences in pitching VCs. After my company was acquired by Salesforce.com I was asked to stop blogging and they took over my blog as an asset in the sale of the company. My blog was wiped out.

VC 274

VC venture capital pitching capital 274

The Groove Blog

MARCH 4, 2024

Your support team makes your customers successful. and enjoy regretting your meal choices, you’ve probably […] The post 5 Things CEOs and Founders Need to Know About Good Customer Service appeared first on Groove Blog. Here’s how to make your support team successful. If you grew up on the east coast of the U.S.

founder 89

founder support 89

The Groove Blog

JANUARY 7, 2024

Artificial intelligence (AI) is rapidly changing the landscape of customer service, reshaping the way businesses operate by automating routine tasks and enabling faster, more accurate responses. In fact, using AI for customer service can make a big difference for customer satisfaction in this time when efficiency is so highly valued.

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enablement support 70

Both Sides of the Table

MARCH 8, 2010

I recently wrote a piece for Mashable on how to create a company blog. Since it’s already written (and since I promised not to republish on my blog other than a summary) if you’re interested please have a read over there. Summary notes and then I’ll extend: Should you blog? What should you blog about?

advice 286

advice mix-use entrepreneurs strategy 286

Entrepreneurs' Organization

OCTOBER 27, 2023

The moment your idea becomes a startup, your first objective is to prove that the product or service can generate demand from customers. You should focus on developing the product or service that allows you to prove the fit. and more articles from the EO blog. Validate demand as cheaply as you can.  And nothing more. 

entrepreneurs 252

entrepreneurs startup advice angel investing 252

Entrepreneurs' Organization

JULY 15, 2022

As one of the best marketing channels to connect with audiences and build your brand , email continues to serve as a valuable tool to communicate with potential customers and move them further along your conversion funnel. Not us, and definitely not your customers! Your customer will click on the thumbnail expecting a video to play.

creativity 272

creativity culture strategy education 272

TechCrunch

MAY 13, 2022

Zoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service. Eventually the deal fell apart when the stock price plunged , but Zoom’s desire to get into customer service one way or the other didn’t diminish.

technology 95

technology founder startup 95

Entrepreneurs' Organization

MAY 24, 2023

Contributed by Chris Kirksey, an EO member in Austin who is the founder and CEO of Direction , an SEO software and services company that helps entrepreneurs set their online strategy in the right direction to accelerate sales, grow the business, and dominate your market. and more articles from the EO blog.

culture 211

culture innovation strategy entrepreneurs 211

Entrepreneurs' Organization

SEPTEMBER 2, 2020

Adjust your services to be relevant today. The team had to come up with a new way to make their products and services relevant in the current times. The studio has become the venue for various live stream events—from Easter Sunday church services to five-day virtual conferences. and more articles from the EO blog. .

creativity 290

creativity strategy communities education 290

StartupNation

FEBRUARY 4, 2022

Many startups struggle with finding and retaining customers. Having a sustainable and systematic customer acquisition strategy is an essential component of success for any organization, especially as a startup. Once you’ve implemented the basics to identify and attract new customers, you need to continue growing.

creativity 101

creativity media strategy coworking 101

Entrepreneurs' Organization

NOVEMBER 24, 2023

. • Investor relations: For startups seeking venture capital, solid financial forecasting provides a realistic picture of critical metrics, such as annual recurring revenue, customer acquisition costs, and customer annual recurring revenue. and more articles from the EO blog.

economic environments 197

economic environments venture capital financing finance 197

Entrepreneurs' Organization

SEPTEMBER 13, 2023

In 90 seconds or less, you cover three main points: What your products or services are, why they’re useful for your viewers, and why they’re better than the competition — and that makes them perfect for the consideration stage of your marketing funnel. and more articles from the EO blog. Wrapping Up And there you have it!

education 224

education media strategy creativity 224

Entrepreneurs' Organization

JANUARY 4, 2023

The big mistake is if they cut in the areas of customer service and customer experience , leaving them vulnerable to competition and eroding market share. One of the worst places to cut costs is anywhere the customer will notice. Focus on creating more valuable offerings to customers by reinventing what you provide.

ecology 253

ecology entrepreneurship pitching entrepreneurs 253

Entrepreneurs' Organization

APRIL 1, 2020

Now is the time to double down on those valuable star employees and loyal customers. Engage with customers and community. Don’t neglect the clients, customers and community who help your business thrive. Provide longstanding customers with exclusive ways to support and engage with your business. And so it remains.

peer-to-peer 339

peer-to-peer health entrepreneurs support 339

Entrepreneurs' Organization

MAY 13, 2020

Carlos Melendez is the CEO of Wovenware , a nearshore software services firm focused on chatbots and AI. Matteo Ghedini, Brera Serviced Apartments, EO Italy. Matteo Ghedini is the CEO of Brera Serviced Apartments. Maintaining Customer Focus. We implemented a full “Contactless Customer Journey.”.

culture 256

culture collaboration leadership hospitality 256

Entrepreneurs' Organization

APRIL 29, 2020

To do both, a company needs a customer relationship management (CRM) platform. If you don’t have one, spend the time to set one up inexpensively, and load it with all your customer information. Once a CRM is set up, first think about how your customers are doing. Empathy for your customers right now will go a long way.

innovation 251

innovation energy disruption sustainability 251

Entrepreneurs' Organization

JANUARY 5, 2024

Here are the top blog posts EO published on Inc.com in 2023: 1. Use these to inspire your thinking and develop better ways to serve your customers or clients. And don’t miss Eden’s follow-up post for EO Blog, How to Stay Ahead of Crisis PR with ChatGPT. Posts: A Lookback at 2023 first appeared on The EO Blog.

consulting 213

consulting entrepreneurial ecosystem real estate entrepreneurs 213

Entrepreneurs' Organization

JANUARY 25, 2021

The purpose establishes a deeper meaning which, in turn, inspires and engages employees, customers and other stakeholders. This includes customers, employees, suppliers, shareholders, society at large and the environment. Zappos offers free shipping and returns, as well as an accessible and effective customer service department.

capital 279

capital culture sustainability leadership 279

Entrepreneurs' Organization

AUGUST 18, 2020

If you can keep customers engaged at times like these, you’ll earn even greater loyalty in the long term. With a customer relationship management (CRM) system in place, outreach could begin promptly. KNOW YOUR CUSTOMERS AND RESPOND TO THEIR NEEDS. While business may be slow, client outreach must never slow.

health 277

health education media support 277

Entrepreneurs' Organization

NOVEMBER 27, 2020

Companies that embrace this new model, called interaction field companies, generate, facilitate and benefit from interactions and data exchanges among multiple people and groups—from customers and stakeholders, but also from those you wouldn’t expect to be in the mix, like suppliers, software developers, regulators and even competitors. .

hospitality 312

hospitality health mix-use enablement 312

Entrepreneurs' Organization

MARCH 18, 2020

Home delivery services have been surging in the past decade, but as people are encouraged to avoid crowded supermarkets and big box retailers, you can expect direct-to-consumer providers of clothing, over-the-counter medicines, cleaning supplies, and even home decor to see an influx of new customers. Virtual Health Services.

health 308

health accelerator opportunity hospitality 308

Entrepreneurs' Organization

JULY 26, 2023

Start by identifying your best customers. Use these commonalities to start outlining what your ideal customer looks like. Pay attention when they express suggestions, complaints, questions or problems about your products or services. and more articles from the EO blog. Here’s how: Use your current client database.

media 203

media strategy creativity entrepreneurs 203

Entrepreneurs' Organization

AUGUST 17, 2023

Monish currently operates a Taco Bell, two Pandora jewelry stores, and a thriving Amazon delivery service. I’m not worried about customers — they will come. The employees are, in fact, my customers!” and more articles from the EO blog. The post Run Your Business for the Present first appeared on The EO Blog.

entrepreneurship 209

entrepreneurship entrepreneurs accelerator culture 209

The Zapier Blog

MARCH 28, 2023

But the compulsively antisocial part of my psyche that makes me not want to make phone calls also appreciates these shifts to using AI in customer service. Table of contents: How AI is used in customer service automation 1. Customer service chatbots for common questions 2. Customer self-service chatbots 3.

support 59

support mix-use culture media 59

Entrepreneurs' Organization

APRIL 7, 2023

Statistics from 2022 tell us that only 2% of customers convert after the first point of contact, but about 80% of sales leads convert by the 12th follow-up. However, most salespeople give up after one attempt to contact the potential customer. Do you need to hire a service that replies immediately, 24/7?

creativity 219

creativity consulting entrepreneurs board 219

Gust

OCTOBER 2, 2014

Sign up customers who are paying you money for a service you can’t 100% guarantee is going to be operational for the full period that they’re expecting. I didn’t want to disappoint my customers. People seldom understand that when enterprise customers choose your software it isn’t just a purchase order. My employees.

entrepreneurs 122

entrepreneurs VC founder venture capital 122

The Groove Blog

JUNE 1, 2022

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space. The post Help Scout vs Freshdesk: A Guide to Customer Service Platforms appeared first on Groove Blog.

support 57

support 57

Entrepreneurs' Organization

JUNE 14, 2023

Uncommon Service by Frances Frei and Anne Morriss The subtitle of Uncommon Service is “How to win by putting customers at the core of your business.” and more articles from the EO blog. The post Business Book Bonanza: 10 Must-Read Gems To Skyrocket Your Business first appeared on The EO Blog.

entrepreneurship 205

entrepreneurship entrepreneurs leadership energy 205

Entrepreneurs' Organization

AUGUST 6, 2021

It’s vital to keep customers well informed of any changes you make or plan for your business, including the transition to cashless. Post signs and share information on social media to inform customers of upcoming changes so that they can prepare for the update. Understand customer payment preferences.

frameworks 278

frameworks media consulting entrepreneurs 278

Entrepreneurs' Organization

OCTOBER 20, 2021

When COVID-19 dealt a severe blow to a New Jersey-based deli’s event catering service, which accounted for 50 percent of its revenue, the owner transformed his indoor space into a small market stocked with produce and other kitchen essentials. What are your customers saying ? Are you losing customers? Read the room.

hospitality 239

hospitality startup culture disruption 239

Campaign Monitor

MARCH 21, 2024

In some cases, your welcome email will be a brand introduction to someone who may become a customer someday. When customers buy a specific product from me, what are they interested in seeing next, and can I send them relevant suggestions? Keep in mind that the way customers view promotional emails is changing.

strategy 78

strategy mix-use opportunity culture 78